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Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Note 

Before using this information and the product it supports, be sure to read the general information under "Safety 
Information" on page xiii, Appendix B, and "Notices" on page 163. 



First Edition (June 1998) 

The following paragraph does not apply to the United Kingdom or any country where such provisions are 
inconsistent with local law: 

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT ANY 
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED 
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow 
disclaimers of express or implied warranties in certain transactions; therefore, this statement may not apply to you. 

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the 
information herein; these changes will be incorporated in new editions of the publication. IBM may make 
improvements or changes in the products or the programs described in this publication at any time. 

Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM 
Marketing Representative. 

Copyright International Business Machines Corporation 1998. All rights reserved. Note to U.S. Government 
Users - Documentation related to restricted rights - Use, duplication, or disclosure is subject to restrictions set forth in 
GSA ADP Schedule Contract with IBM Corp. 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Thank You for Selecting 
an IBM ThinkPad 560Z Computer 



The thin and light IBM ThinkPad 560Z computer 

is designed to satisfy 

your mobile computing needs. 

We hope you enjoy its fast processing power, 

brilliant display, and flexible communication capability. 









. 




mi 



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Functional Highlights 



Ultra portability 

The slim computer has excellent portability to assist you anytime and 
anywhere. 

High-speed processor 

The Intel Pentium II processor enables high-speed data 
processing and provides advanced performance. 

Large-capacity hard disk drive 

The large customer-upgradable hard disk drive provides for your 
demanding data storage needs. It can be optionally upgraded, or 
you may choose to have a secondary hard disk drive. 

SVGA color LCD 

The 12.1 -inch TFT (thin-film transistor) display provides clear and 
brilliant color text and graphics. 

Easy-to-use keyboard and pointing device 

The full-size, full-stroke keyboard and the TrackPoint with 
"Press-to-Select" function increase your effectiveness and 
productivity in the office or on the road. 

Lithium-ion battery pack 

The long battery life and fast recharging extend the operating time of 
your computer, further contributing to ultra portability. 

Audio features 

Your computer is equipped with internal audio record and playback 
capabilities, including 3D (three-dimensional) audio. The computer 
also supports DOS Sound Blaster Pro** games. 

PC Card Support 

Your computer provides two PC Card slots that accept a 16-bit PC 
Card, CardBus Card, and Zoomed Video Card. 



IV IBM ThinkPad 560Z User's Reference 



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Communication 

The 56-Kbps modem (on a PC Card) allows for efficient data and fax 
communication. Your computer's infrared technology enables 
wireless point-to-point communication with other systems or devices 
equipped with an infrared port. 



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VI IBM ThinkPad 560Z User's Reference 



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Contents 



Functional Highlights iv 

About This Book xi 

Safety Information xiii 

Chapter 1. Getting Familiar with Your Computer 1 

Identifying the Hardware Features 2 

System-Status Indicators 6 

Functions of Your Computer 8 

Attaching the External Diskette Drive 8 

Keyboard Functions 10 

ThinkPad Utility Programs 17 

Online User's Guide 29 

Backing Up Your System 30 

ThinkPad Customization CD 30 

Recovery CD 30 

Diskette Factory 30 

ConfigSafe 31 

ThinkPad Web Site or Bulletin Board 31 

Replacing the Battery Pack 32 

Chapter 2. Extending the Features of Your Computer ... 35 

Customizing the TrackPoint 36 

Increasing Memory 39 

Installing the DIMM 40 

Removing the DIMM 43 

Upgrading the Hard Disk Drive 45 

Attaching an External Mouse, Keypad, and Keyboard 47 

Attaching an External Mouse or Numeric Keypad 47 

Attaching an External Keyboard and Mouse 49 

Disabling the TrackPoint 51 

Attaching an External Monitor 52 

Installing a PC Card 56 

Removing the PC Card 59 

Installing the PC Card Modem 60 

Using a Port Replicator 63 

Enabling the CardBus Sockets (for Windows 98) 65 



Copyright IBM Corp. 1998 VM 



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Chapter 3. Protecting Your Computer 67 

Using Passwords 68 

Entering a Password 69 

Setting a Password 70 

Changing or Removing a Password 74 

Using the Personalization Editor 80 

Entering Your Personal Data 80 

Deleting the Personalization Window 83 

Using Locks 84 

Using the Security Screw 85 

Chapter 4. Solving Computer Problems 87 

Frequently Asked Questions 88 

Considerations 96 

Using Power Management 101 

Using a PC Card 101 

A USB Connector Consideration 102 

A CardWizard Consideration 102 

Using a Second CardBus Card 102 

Using an External Condenser Microphone 102 

Using the NetMeeting Software 103 

Troubleshooting Guide 104 

Troubleshooting Charts 105 

Error Codes or Messages 106 

No Error Codes or Messages 111 

Input Problems 112 

Suspend or Hibernation Problems 113 

LCD Problems 116 

Indicator Problems 117 

Battery Problems 117 

A Hard-Disk-Drive Problem 118 

Infrared Communication Problems 118 

A Universal Serial Bus (USB) Problem 119 

PC Card Problems 120 

A Printer Problem 123 

External Monitor Problems 124 

Port Replicator Problems 125 

Other Option Problems 127 

Software Problems 129 

Other Problems 129 

Testing Your Computer 131 



VIM IBM ThinkPad 560Z User's Reference 



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Recovering Lost or Damaged Software 133 

Using the Diskette Factory 133 

Using the ThinkPad Customization CD 133 

Using the Recovery CD 135 

Chapter 5. Getting Service 137 

Information on Your Computer 139 

Option List 139 

Identification Numbers 139 

Problem Recording Sheet 140 

Customer Support and Service 141 

Help by ThinkPad Web Site 141 

Help by Telephone 141 

ThinkPad EasyServ 142 

Getting Help around the World 142 

Fax Information 143 

Electronic Support Services 143 

Purchasing Additional Services 146 

Enhanced PC Support Line 146 

Client Support Line 146 

Network and Server Support Line 147 

Ordering Support Line Services 148 

Warranty and Repair Services 149 

Obtaining IBM Operating System Updates 150 

Getting Update Diskettes 150 

Ordering Publications 150 

Appendix A. Features and Specifications 151 

Features 151 

Specifications 153 

IBM Power Cords 154 

Appendix B. Handling Tips 157 

Appendix C. Product Warranty and Notices 161 

Notices 163 

Year 2000 Readiness and Instructions 163 

Trademarks 164 

Electronic Emission Notices 165 

Glossary 167 



Contents ix 



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Index 



171 



X IBM ThinkPad 560Z User's Reference 



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About This Book 

This book contains information that will help you operate the IBM ThinkPad 560Z computer. Be sure to 
read the ThinkPad Setup Guide and Chapter 1 of this book before using the computer. 

Chapter 1 "Getting Familiar with Your Computer," 

acquaints you with the basic features of your computer. 

Chapter 2 "Extending the Features of Your Computer," 

provides information on installing options 

and using your computer's high-technology features. 

Chapter 3 "Protecting Your Computer," 

provides information on using passwords, 

identifying yourself with the Personalization Editor, and using locks. 




Chapter 4 "Solving Computer Problems," 



describes what to do when you have a computer problem. 
The chapter includes a troubleshooting guide and information 
on how to recover lost or damaged software. 

Chapter 5 "Getting Service," 

describes various options of IBM's support and service. 

Appendix A, "Features and Specifications," 

describes the features and specifications associated with your computer, 
including information on power cords. 

Appendix B, "Handling Tips," 

provides information you need to know when you are using your computer. 

Appendix C, "Product Warranties and notices," 

contains the warranty statements for your computer and notices for this book. 

The glossary defines terms appearing in this book. The book concludes with an index. 



Contents xi 



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Icons Used in This Book 

For procedures or information unique to the operating system 
installed in your computer: 



K/VTN 
M 



Information for Microsoft 
Windows 98 users 



OS/2 



Information for IBM Operating 
System/2 (OS/2) users 



[WIN 
95\ 



Information for Microsoft 
Windows 95 users 



DOS 



Information for IBM DOS 
users 



WIN 



Information for Microsoft 



NT] Windows NT users 



WIN 
3.1 



Information for Microsoft 
Windows 3.1 users 



XII IBM ThinkPad 560Z User's Reference 



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Safety Information 



Electrical Safety Notice 



Note: In the U.K., by law: 

The telephone line cable 
must be connected after the 
power cord. 

The power cord must be 
disconnected after the 
telephone line cable. 



A 



DANGER 



Electrical current from power, telephone, and 
communication cable is hazardous. To avoid shock 
hazard, connect and disconnect cables as shown below 
when installing, moving, or opening the covers of this 
product or attached devices. The 3-pin power cord 
must be used with a properly grounded outlet. 




To Connect 



Turn everything OFF. 



First, attach all cables to devices. 



Attach the signal cables to 
receptacles. 






Attach the power cord to an outlet. 



-<z^- 



Turn the device ON 




To Disconnect 
Turn everything OFF. 




First, remove the power cord from 
the outlet. 



-<^~ 



Remove signal cables from 
receptacles. 






:• 



<^> 

Remove all cables from devices. 






^> 



Contents xiii 



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A 



^ DANGER 



Do not disassemble, incinerate, or short-circuit the 
rechargeable battery pack. Do not put it in trash that is 
disposed of in landfills. Dispose of it as required by 
local ordinances or regulations. In the United States, 
call IBM at 1-800-IBM-4333 for information on disposal. 



A 



^ DANGER 



The lithium battery (IBM P/N 12J1695 UL-recognized 
component — File No. MH12210) can be replaced only by 
your dealer or an IBM service representative. It contains 
lithium and can explode if not properly used, handled, or 
disposed of. Do not: (1) throw or immerse into water, (2) 
heat to more than 100 °C (212T), or (3) repair or 
disassemble. Dispose of it as required by local 
ordinances or regulations. 



CAUTION: 

The fluorescent lamp in the liquid crystal display (LCD) contains 
mercury. Do not put it in trash that is disposed of in landfills. 
Dispose of it as required by local ordinances or regulations. 

The LCD is made of glass, and rough handling or dropping the 
computer can cause the LCD to break. If the LCD breaks and 
the internal fluid gets into your eyes or on your hands, 
immediately wash the affected areas with water for at least 15 
minutes; then get medical care if any symptoms are present 
after washing. 



XIV IBM ThinkPad 560Z User's Reference 



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Chapter 1 



Getting Familiar with Your Computer 



This chapter provides basic information about your computer. 
— Note 



If you power off the computer, wait at least 5 seconds before 
you power it on again. If you put your computer into suspend 
or hibernation mode, you should also wait at least 5 seconds 
before resuming normal operation. 

To power off the computer without shutting it down, hold the 
power switch at least 1 .5 seconds. 



Identifying the Hardware Features 2 

System-Status Indicators 6 

Functions of Your Computer 8 

Attaching the External Diskette Drive 8 

Keyboard Functions 10 

TrackPoint 10 

Fn Key 13 

Numeric Keypad 16 

ThinkPad Utility Programs 17 

Easy-Setup 17 

ThinkPad Configuration Program 25 

Online User's Guide 29 

Backing Up Your System 30 

ThinkPad Customization CD 30 

Recovery CD 30 

Diskette Factory 30 

ConfigSafe 31 

ThinkPad Web Site or Bulletin Board 31 

Replacing the Battery Pack 32 



Copyright IBM Corp. 1998 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Identifying the Hardware Features 



Identifying the Hardware Features 



Front View 




2 IBM ThinkPad 560Z User's Reference 



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Identifying the Hardware Features 



1 The color LCD screen 

displays computer output. 

2 The brightness control 
moves up or down to 
adjust the brightness of the 
display. 

3 The built-in microphone 
captures sound and voice 
when it is used with an 
application program 
capable of handling audio. 

4 The keyboard is used to 
enter data into the 
computer. (To use the 
numeric keypad on the 
keyboard, see page 16.) 

5 The headphone jack, a 

inch (3.5-mm) diameter 
jack, is where you connect 
a stereo headphone or 
external speakers. 



6 The microphone/line-in 
jack, a inch (3.5-mm) 
diameter jack, is where you 
connect a microphone or 
an external stereo audio 
device. 

7 The infrared port allows 
the computer to 
communicate with other 
devices that have infrared 
data-transfer capability. 

8 The PC Card slots accept 
PC Cards. 

9 The PC Card eject 

buttons eject the PC Card 
from the PC Card slot. 

l The TrackPoint is a built-in 
pointing device that 
provides a function similar 
to that of a mouse. 



11 The LCD button opens the 
LCD when pressed. 

12 The Fn key is used with 
the function keys to 
activate the Fn key 
functions. 

13 The diskette-eject button 

ejects a diskette from the 
diskette drive. 

14 The diskette drive in use 

indicator is on when data 
is read or written to a 
diskette. (Refer to page 6.) 

15 The external diskette 
drive reads data from or 
writes data to a diskette. 

1 6 The system-status 

indicators consist of the 
indicators and their 
associated symbols. 
(Refer to page 6.) 



Chapter 1. Getting Familiar with Your Computer 3 



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Identifying the Hardware Features 



Rear View 




1 The external-diskette- 
drive connector is where 
you connect the cable of 
the external diskette drive. 

2 The fan louver allows the 
inside of the computer to 
stay cool. Do not place 
anything in front of the 
louver that might block 
air flow. The cooling fan 
starts at power-on, and 
then stops and starts 
alternately depending on 
the temperature inside the 
computer. 

3 The power switch turns 
the computer on and off. 



4 The security keyhole is 
used with a mechanical 
lock. 

5 The power jack is where 
the AC Adapter cable is 
connected. 

6 The external-input-device 
connector is used to 
attach a mouse, external 
keyboard, or external 
numeric keypad to the 
computer. 

7 The Universal Serial Bus 
(USB) connector allows 
you to connect any device 



that conforms to the USB 
interface. Many recent 
digital device comply to this 
new standard. 

8 The serial connector is 
where you connect a 9-pin, 
serial-device cable. 

9 The parallel connector is 
where you connect a 
parallel-printer signal cable. 

l The external-monitor 

connector is where you 
attach the external monitor. 

n The connector cover is 

removable. 



IBM ThinkPad 560Z User's Reference 



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Identifying the Hardware Features 



Bottom View (with Battery Installed) 




1 The power shutdown 
switch is used to turn the 
computer off when an 
application locks up or the 
computer will not accept 
any input. Use the tip of a 
pen to press this switch. 

2 The expansion 
connectors allow you to 
connect the port replicator 
(available as an option). 



3 The memory slot accepts 
a dual inline memory 
module (DIMM) option. 

4 The memory-slot cover 
covers the memory slot. 

5 The hard disk drive can 

be upgraded with an 
optional one. The security 
screw shipped with your 
computer can prevent the 
hard disk drive from 
removing easily. (Refer to 
page 45.) 



6 The battery pack is a 
built-in power source for 
the computer. 

7 The battery-pack latch 

locks or releases the 
battery pack. 



Chapter 1. Getting Familiar with Your Computer 5 



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System-Status Indicators 



System-Status Indicators 



The system-status indicators on the computer show the current 
status of your computer by their on or off states and colors (green 
and orange). Each indicator is identified with a symbol. The 
following shows the location and the meaning of each icon: 



in:::: 




6 IBM ThinkPad 560Z User's Reference 



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System-Status Indicators 



Symbol 



Color 



Meaning 



l Battery 



+ ] 



Green 



Enough battery power remains for operation. 



Orange 



The battery pack is being charged. 



Blinking 
orange 



The battery pack needs to be charged. If the 
indicator starts blinking orange, the computer beeps 
three times. 



2 Hard disk in use 



Orange 



Data is being read from or written to the hard disk. 
Do not enter suspend mode or power off the 
computer when this indicator is on. 



3 Numeric lock 



Green 



The numeric keypad on the keyboard is enabled. You 
enable or disable the keypad by pressing and holding 
the Shift key, and pressing the NumLk key. For 
details, see "Numeric Keypad" on page 16. 



4 Caps lock 



Green 



The Caps Lock mode is enabled. All alphabetic 
characters {A-Z] are entered in capital letters without 
the Shift key being pressed. You enable or disable 
the Caps Lock mode by pressing the Caps Lock key. 



5 Scroll lock 



(3 



Green 



Scroll Lock mode is enabled. The Arrow keys can be 
used as screen-scroll function keys. The cursor 
cannot be moved with the Arrow keys. Not all 
application programs support this function. You 
enable or disable Scroll Lock mode by pressing the 
ScrLk key. 



6 Suspend mode 



Green 



The computer is in suspend mode. (See "Basic" in 
the Online User's Guide for details.) 



Blinking 
green 



The computer is entering suspend mode or 
hibernation mode, or is resuming normal operation. 



7 Power on 



Green 



The computer is operational. This indicator is on 
when the computer is on and not in suspend mode. 



Chapter 1. Getting Familiar with Your Computer 7 



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Functions of Your Computer 



Functions of Your Computer 



Your computer features a diskette drive that is attached externally. 
Your computer also has unique keyboard functions and utility 
programs for easy configuration. This section describes the following 
features: 

External diskette drive 
Keyboard functions 
ThinkPad utility programs 
The Online User's Guide 



Attaching the External Diskette Drive 

NOTE 



You do not need to power off your computer. The computer will 
recognize the external diskette drive whenever you attach it to 
your computer. 



1 Open the cover on the external-diskette-drive connector. 




8 IBM ThinkPad 560Z User's Reference 



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Functions of Your Computer 



2 Attach the cable first to the external diskette drive; then 
attach it to the external-diskette-drive connector on the 
side of the computer. 

Press the sides of the connector l as you connect it to the 
devices 2 . 



External diskette drive 




External-diskette-drive connector 



Chapter 1. Getting Familiar with Your Computer 9 



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Functions of Your Computer 

Keyboard Functions 

Your computer's keyboard has the following functions: 

TrackPoint 
Fn key 
Numeric keypad 

TrackPoint 

The keyboard contains a unique cursor-pointing device called the 
TrackPoint. Pointing, selecting, and dragging all become part of a 
single process you can perform without moving your fingers from 
their typing position. 

You can set the following features by customizing the 
TrackPoint: 

Press-to-Select 
Sensitivity 

For more information ^ "Customizing the TrackPoint" on 
page 36. 




10 IBM ThinkPad 560Z User's Reference 



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Functions of Your Computer 



The TrackPoint consists of a stick on the keyboard and a pair of 
click buttons below the keyboard. Movement of the cursor on the 
screen is controlled by the amount of pressure you apply to the 
nonslip cap on the stick in any direction parallel to the keyboard; the 
stick itself does not move. The speed at which the cursor moves 
corresponds to the pressure you apply to the stick. The function of 
the click buttons corresponds to the left and right mouse buttons on 
a traditional mouse, and depends on the software you are using. 




Left click button Right click button 



If you are not familiar with using the TrackPoint, these instructions 
will help you get started: 

1 Place your hands in the typing position and press gently 
with either index finger on the stick in the direction you 
want the cursor to move. 

Pressing the stick away from you moves the cursor up the 
screen; pressing it toward you moves the cursor down the 
screen. You can also move the cursor side to side by pressing 
sideways. 



The cursor might drift. This is not a defect. 
NOTE TrackPoint until the cursor stops moving. 



Do not use the 



Chapter 1 . Getting Familiar with Your Computer 1 1 



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Functions of Your Computer 



Curso 




Left click button Right click button 



2 Press the click buttons with either thumb to select and 
drag as required by your software. 

By enabling Press-to-Select, you can make the TrackPoint stick 
function the same as the left or right click button. For more 
information ■► "Customizing the TrackPoint" on page 36. 



f 



Changing the Cap 



The cap l on the end of the TrackPoint stick is removable. 
You can replace it with one of the spares shipped with your 
computer. 




12 IBM ThinkPad 560Z User's Reference 



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Functions of Your Computer 



Fn Key 



The Fn key function allows you to change operational features 
instantly. When you use the following functions, press and hold the 
Fn key l ; then press the appropriate function key 2 (F1 to F12, 
PgUp, PgDn, or Backspace). 




* 



The Fn Key Lock Function 



The following setup gives you the same effect as when you press 
and hold the Fn key and then press an appropriate function key. 

Start the ThinkPad Configuration program. (See "ThinkPad 
Configuration Program" on page 25.) Click on the Accessibility 

( Ca) button, and click on Enable for Fn key lock. You can 
also set up by typing PS2 fns e at the command prompt. 

After you enable the Fn key lock and press Fn once, press one 
of the function keys. The computer works the same as when you 
press Fn + the function key. 

If you press Fn twice after enabling the lock, pressing a function 
key alone is recognized as a combination of Fn + that function 
key. To stop this function, press Fn again. 



Chapter 1. Getting Familiar with Your Computer 13 



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Functions of Your Computer 



The following table shows the function of the Fn key combined with 
keys: 



Feature and 
icon 



Key Combination 



Meaning 



Power Mode Functions 



Fuel-Gauge 
display on or off 



+ ] 



I i I i I 



F2 

(Only for OS/2 or 
Windows users) 



If you press this key combination, the window for the battery 
status appears or disappears. You can set parameters for 
battery status in the window. 

Note: The Fuel-Gauge program must be activated before 
you can use this key combination. 

To activate the Fuel-Gauge program, do the following: 

1. Click on Start. 

2. Move the cursor to Programs, ThinkPad, and 
then click on Fuel. 



Power mode 
switching 



GWjjj) 



During battery-power operation, the processor speed 

changes as follows: 

[-► High Performance — ► Automatic - 

' Customized * — 



Power Conservation Functions for Battery Power 



Standby mode 

X 



Fn 



F3 



The computer enters standby mode. For more information 
about this mode "^ "Basic" in the Online User's Guide. 



Suspend mode 

1 



a*Q 



The computer enters suspend mode. For more information 
about this mode "► "Basic" in the Online User's Guide. 



Hibernation mode 



□€ 



Q.a 



The computer enters hibernation mode. For more 

information about this mode '^ "Basic" in the Online User's 
Guide. 



Other Functions 



Switching 
between the LCD 
and the external 
monitor 



o 



Fn F7 

+ 



Computer output is displayed in the following order when an 
external monitor is attached. 

!-► External ► LCD + 

Display External Display 

LCD -* 



14 IBM ThinkPad 560Z User's Reference 



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Functions of Your Computer 



Feature and 
icon 


Key Combination 


Meaning 


Screen 
expansion 


Fn F8 
+ 


The LCD screen image size switches between expanded and 
normal mode if the size of your LCD image is smaller than 
that of the physical LCD. 


Volume up 




The volume increases. 


Fn + ; PgUp ] 


Volume down 




The volume decreases. 


Fn ' PgDn j 






Sound turns off. 

Note: To turn on the sound, press Fn + PgUp or 
Fn + PgDn. 


Mute 


* 


Fn Backspace 




When the computer is in suspend mode and you press the Fn 
key independently without any function key, the computer returns 
to normal operation. 



Chapter 1. Getting Familiar with Your Computer 15 



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Functions of Your Computer 



Numeric Keypad 

The keyboard has some keys that, when enabled, work as if they 
were a 10-key numeric keypad. (The numeric keypad on the 
keyboard is not active when the external keyboard or the external 
numeric keypad is attached to the computer.) 

To enable or disable the numeric keypad, press and hold Shift and 
then press NumLk. 

The functions of the numeric keypad are printed on the front of 
TE the keys. 




000 □□□ 
00 0000 000 



■■:0000HH 

0M i !i 2 M-,nr i 



zi □ 

OO0 

If the numeric keypad is enabled, press and hold Shift to temporarily 
use the cursor- and screen-control keys. 

The functions of the cursor- and screen-control keys are not 
TE printed on the keys. 




000 000 
00 0000 000 



J Home A PgUp / 


Y <- 1 


-+ ' { 


End | PgDn 

1 ^ 1 1 1 1 1 1 1 1 1 ^H 


N Ins 1 1 Del + 


{f Shift 




Alt Ctrl 


□ 



ODD 



16 IBM ThinkPad 560Z User's Reference 



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Functions of Your Computer 



ThinkPad Utility Programs 

Your computer has the following utility programs for easy 
configuration: 

Easy-Setup 

ThinkPad Configuration program 

This section summarizes these utility programs. 



Easy-Setup 



Your computer provides a user-friendly program called Easy-Setup, 
which allows you to select various setup parameters: 

Config: Set the configuration of your computer. 
Date/Time: Set the date and time. 
Password: Set a password. 
Start up: Set the startup device. 
Test: Test the system. 
Restart: Restart the system. 

To start Easy-Setup, do as follows: 

1 Power off the computer, and remove any diskette from 
the diskette drive. 

2 Press and hold F1 ; then power on the computer. Hold 
F1 until the "Easy-Setup" menu appears: 






a 



1 2 3 



rl±h 



Config Date/Time Password Startup Test 



1/98 



BIOS part number. Date nnnnnnn 

System-unit serial number nnnnnnnnnnnnnn 
System board serial number nnnnnnnnnnn 
Microprocessor Pentium!**) II Processc 

uu I D nnnnnnnn-nrinn-nnnn-nnnn-nnnnnnnnnnnn 

** Trademark of Intel Corporation 



3 Move to an icon you want to change, using the arrow 
keys or the TrackPoint, and click on the icon. 

A submenu is displayed. 



Chapter 1. Getting Familiar with Your Computer 17 



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Functions of Your Computer 



4 Change the items you wish to change. 

5 Click on Exit to exit from the submenu. 

6 Click on Restart to exit from the "Easy-Setup" menu. 
Your computer restarts. 



f 



Changing the Screen Color 



You can change the color of the "Easy-Setup" menu by pressing 
the Ctrl+PgUp keys or by pressing the Ctrl+PgDn keys. 

To return to the original color, press the Ctrl+Home keys. 



□H 



Config 



Clicking on the Config button displays the following "Config" 
submenu, which provides information about the installed memory 
and system board: 



O ^t 




Exit 



o 



The Memory button shows the amount of memory installed and 
available. 



O 



The System Board button provides information on the system board 
installed. 



~¥- 



The Network button enables or disables the Wake on LAN and 
Flash over LAN function. You can use these functions only with the 
ThinkPad Port Replicator with Advanced EtherJet Feature (option). 



18 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Functions of Your Computer 



The Quick Boot button enables or disables the Simple Boot Flag 
function. 



f 



Simple Boot Flag function 



This function automatically optimizes the behavior and boot 
performance of the BIOS and operating system, based on the 
installed operating system and previous boot. 

If this function is Enabled and once a Plug and Play-capable 
operating system is installed, the system BIOS does not 
configure such hardware resources as system interruptions, 
memory windows, and I/O port ranges for all the devices in the 
system. 

If you are going to use a non-Plug and Play-capable 
operating system, disable this function so that the BIOS will 
configure hardware resources. 



□ □□ 




The Initialize button sets all device settings to their default values. 



Clicking on the Date/Time button displays the following "Date and 
Time" submenu, which you can use to set the current date and time: 



Date/Time 



ll EMU. 12.31 



Date Year Month Day 



23:59:59 



"Time Hour Minute Second 



@ OK §) cancel 



Chapter 1. Getting Familiar with Your Computer 19 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Functions of Your Computer 



To change the date and time, do the following: 

1 Move the cursor to any field (Year, Month, Day, Hour, 
Minute, Second); then type the date and time. 



Instead of typing, you can place the pointer on any of the arrow 
icons (X. A, V . or v) to adjust the date and time. 
Clicking on the double-arrow icon scrolls the numbers faster. 




2 Click on OK to save the changes or on Cancel to cancel 
them. 






You can also set the current date and time with the application 
included with the operating system installed in your computer. 



Clicking on the Password button displays the "Password" submenu, 
which you can use to set the power-on password, hard-disk 

password, and supervisor password. For more information "^ 



Password "Using Passwords" on page 68. 





An open lock icon shows that a password has not been set yet. 




Start up 



Clicking on the Start up button displays the "Start up" submenu, 
which you can use to change the startup or boot sequence. 

For example, if you have different operating systems on different 
replaceable hard disk drives or PC cards, you can have the system 
boot up from one of these devices. 



20 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Functions of Your Computer 



ATTENTION 

You must be extremely careful 
not to specify a wrong device 
during a copy, save, or a format 
operation after you change your 
startup sequence. If you specify 
a wrong device, your data and 
programs might be erased or 
overwritten. 



To change the startup sequence, do the following: 

1 Click on Start up in the "Easy-Setup" menu. The 
"Startup" submenu appears: 



Exit 




Note: 



O-M 

P 



The Power-On button sets the startup sequence when 
the power switch is set to ON. 



The Network button sets the startup sequence when 
Wake on LAN is started. Wake on LAN is typically used 
by LAN administrators in corporate networks to access 
your computer remotely. This function can be used only 
with the ThinkPad Port Replicator with Advanced 
EtherJet Feature (option). 



Chapter 1. Getting Familiar with Your Computer 21 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Functions of Your Computer 



2 Click on one of the following: 

Power-On in the submenu. 
The "Power-On" submenu appears: 



1 2 


3 


4 


Reset 
PCMCIA 




EE3 Q 


-9- 

H 


2 


FDD-1 HDD 


Network 


FDD-2 










0-»l 

a 


© OK Qcancel 



The FDD-1 icon is the diskette drive in the computer. If 
you have an additional diskette drive connected to a port 
replicator, that drive becomes FDD-2. 



22 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Functions of Your Computer 



Network in the submenu. 

This function can be used only with ThinkPad Port 
Replicator with Advanced EtherJet Feature (option). 

The "Network" submenu appears, where you can enable or 
disable the Wake on LAN function: 





7^7 

w- 

Uake 

1 
1 

FDD-1 


®[5J c 

Enable 

2 3 


X 

Disable 

4 


ESI 

Reset 
=CMCIA 


Q 1 S 

hdd-1 Network 


2 

FDD-2 










s 


1© 


OK ® Cancel 



l 



If Wake on LAN is enabled, the network administrator can 
power on remote machines connected in a LAN using 
remote network-management software. Disable the 
function if your computer is not under system management 
of a network administrator. 

For more information ^ "System Management" in the 
Online User's Guide. 

3 Move the cursor to the Reset icon, and click on it. 



Chapter 1. Getting Familiar with Your Computer 23 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Functions of Your Computer 



H±h 

DC 

DC 

n 



ODD 

ODD 



Test 






4 Select the first device you want for the startup sequence; 
then click on it. 

The device moves up to box 1. You cannot set a hard disk 
drive before a PC Card. 

If you are using a remote program loading (RPL) 

system through a token-ring card or some other network 
card, do the following: 

a Select Network in either the Power-On or the 
Network submenu, and click on it. The "Speed" 
menu appears. 

b If you are using a token-ring card, select the 
speed you want (4 or 16), and click on it; then 
press Enter. 

If you are using a network card other than a 
token-ring card, such as an Ethernet card, you need 
not specify the RPL speed. Press Esc to exit this 
menu. 

5 Repeat these steps for the other devices. You can set 
up to four devices. 

6 Click on OK or press Enter to save the changes. 

Pressing the Test button displays the "Test" submenu. It is used to 
run diagnostic tests on your computer to check for hardware errors. 

For more information "+ "Testing Your Computer" on page 131. 



Pressing the Restart button ends the Easy-Setup program and 
restarts the computer. 



Restart 



24 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Functions of Your Computer 



ThinkPad Configuration Program 



ATTENTION 

To get specific details about 
ThinkPad Configuration program, 
click the help button. 



MVTN 
M 



The ThinkPad Configuration program allows you to set up and 
customize the computer's built-in devices to your needs. For 
example, you can enable or disable a port, switch between your 
computer's LCD and an external monitor, and set the power 
management mode. 

This section describes how to start the ThinkPad Configuration 
program. 

For Windows 98: 

To start the ThinkPad Configuration program for Windows 98, 
find the ThinkPad icon on the bottom right of the taskbar l : 
then double-click on the icon. 



33AM 4 



a*. J' 



-», t jj i-S— 




You can also start the ThinkPad Configuration program as 
follows: 



1. Click on Start ( «EH). 



2. Move the cursor to Programs, ThinkPad; then click on 
ThinkPad Configuration. 



Chapter 1. Getting Familiar with Your Computer 25 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Functions of Your Computer 



The following window appears 

"J 

ii 1 1 ■■ 




0^ 



1 The Display Device buttons. Click on one of these buttons to 
set the display output type to the LCD, external monitor, or 
both. 

2 The Power Scheme buttons change the preset power options. 

3 The Launch Device Manager button displays the "System 
Properties" window, where you can make a device available or 
unavailable. 

4 The Show Allocated Resources View button displays the 
"Allocated Resources View" window, where you can check the 
memory addresses and other allocation settings. 

5 The Help button displays online help. 

6 The Device buttons. Click on the button of your choice from 
the window. If the device is enabled, the red indicator next to 
the button is lit. Otherwise, it stays off. 



26 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Functions of Your Computer 



WIN 



For Windows NT: 



NJ[ To start the ThinkPad Configuration program for Windows NT, do as 
follows: 

1 Click on Start at the bottom corner of the screen. 

2 Move the cursor on Programs, ThinkPad; then click on 
ThinkPad Configuration. 

The following window appears: 




1 The One-Touch Setup buttons. Click on one of these buttons 
to set the system configuration. 

2 The Power Mode buttons. Click on one of these buttons to set 
the power mode to High Performance mode, Automatic mode, 
or Customized mode. 

3 The Display Device buttons. Click on one of these buttons to 
set the display output type to the LCD, external monitor, or 
both. When making a presentation, you can click on the 
presentation button to disable any system timers, such as the 
LCD turn-off timer or the power management mode timers. 

4 The Help button displays online help. 



Chapter 1. Getting Familiar with Your Computer 27 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Functions of Your Computer 



5 The Exit button. Click on this button to save the changes you 
made and to exit the ThinkPad Configuration window. 

6 The View Angle buttons. Click on the front view or the rear 
view (with or without the port replicator) buttons to display the 
hardware feature locations. 

7 The Device buttons. Click on the button of your choice from 
the window; then set the options for that device from the 
window that appears. If the device is enabled, the red indicator 
next to the button is lit. Otherwise, it stays off. 

8 The Default button. Click on this button to set the default 
values for each option and to cancel the changes you just 
made. 

9 The Status bar. The device name and its status appears in the 
status bar when you place the cursor on a device button. 

Only the top portion of the window is displayed when you click on the 
minimize button in the top-right corner. 



28 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Functions of Your Computer 

Online User's Guide 

Your computer features an Online User's Guide, so that you will 
always have key information at your fingertips even if you are 
traveling. It contains the following information: 

Basic: 

- Using your computer outside your country 

- Using the audio features 

- Using your computer with a PC Card 

- Using your computer with a battery pack 
Advanced: 

- Installing software 

- Using system management 

- Frequently Asked Questions 

To start the Online User's Guide, click on Start, move the cursor to 
Programs and ThinkPad 560; then click on ThinkPad 560 User's 
Guide. 

The Online User's Guide appears. Go to the section you want, and 
make a printout if necessary. 

You can start the Online User's Guide from the ThinkPad 
Customization CD as follows: 

1. From the ThinkPad Customization Center main menu, 
click on Online Library. 

2. Click on Click here to launch the Online User's Guide. 

You can also access the Online User's Guide from the IBM 
Web site. 




Chapter 1. Getting Familiar with Your Computer 29 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Backing Up Your System 



Backing Up Your System 

You need an external CD-ROM drive to use the ThinkPad 
NOTE Customization CD and the Recovery CD. 

Use a CD-ROM drive that is compatible to your computer. 

To back up your system or reinstall the operating system, your 
ThinkPad computer has the following features: 

The ThinkPad Customization CD 

The Recovery CD 

The Diskette Factory program 

ConfigSafe 

The ThinkPad Web site or bulletin board 

For more information about recovering lost or damaged software "► 
"Recovering Lost or Damaged Software" on page 133. 

ThinkPad Customization CD 

You can customize your system using this CD. It contains all the 
software applications and hardware device drivers for your computer. 
It also contains device drivers and installation instructions for other 
operating systems such as Windows NT (To use the ThinkPad 
Customization CD "^ "Using the ThinkPad Customization CD" on 
page 133.) 



Recovery CD 



If you accidentally erase your hard disk, you can use the Recovery 
CD to restore the contents of the preinstalled hard disk to what it 

was at the time of purchase. (To use the Recovery CD <► "Using 
the Recovery CD" on page 135.) 



Diskette Factory 



The Diskette Factory program contains all the hardware device 
drivers for your computer. 

With this program, you can create the utility and device driver 

diskettes. (To use the Diskette Factory ■► "Using the Diskette 
Factory" on page 133.) 



30 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Backing Up Your System 



For more information about installing a new operating system (such 

as Windows NT) and device drivers ■► "Advanced" in the Online 
User's Guide. 

ConfigSafe 

ConfigSafe is an application program for Windows 98, Windows 95, 
or Windows NT that periodically takes snapshots of your system 
files. If your computer does not operate properly after you install a 
new device driver or software, use ConfigSafe to restore the last 
working version of your system files. Although it might not make 
your new hardware or software work, it will set your computer up and 
running again. This application protects your data. 

ThinkPad Web Site or Bulletin Board 

IBM supplies all of the latest hardware device drivers and system 
BIOS for your computer on the ThinkPad Web site: 
http://www.ibm.com/thinkpad 

You can also use the IBM bulletin board service. 

For more information about electronic service and support '+ 
Chapter 5. 



Chapter 1. Getting Familiar with Your Computer 31 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Replacing the Battery Pack 



Replacing the Battery Pack 



To replace the battery pack, do as follows: 



# 



You can replace the battery when the computer is in hibernation 
mode. (You cannot replace it when the computer is in suspend 
mode.) If you are using a PC Card, however, the computer 
might not be able to enter hibernation mode. If this happens, 
power off the computer. 



1 Power off your computer, or enter hibernation mode. 

2 Close the LCD and turn the computer over. 

3 Slide the battery pack latch l ; then slide the battery 
pack toward the front of the computer and remove the 
battery pack. 




32 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Replacing the Battery Pack 



4 Align the guides on the fully charged spare l with the 
guides on the computer 2 ; then slide the battery pack 
into the computer. 

Fully press the battery pack into the computer. When it is fully 
installed, the battery pack latch 3 automatically locks into 
place. 




5 Turn the computer over again; then power on. 
You have finished replacing the battery pack. 



Chapter 1. Getting Familiar with Your Computer 33 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Replacing the Battery Pack 



34 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Chapter^ 



Extending the Features of Your Computer 



This chapter provides information about how to attach external 
devices or to increase memory. 



Customizing the TrackPoint 36 

Increasing Memory 39 

Installing the DIMM 40 

Removing the DIMM 43 

Upgrading the Hard Disk Drive 45 

Attaching an External Mouse, Keypad, and Keyboard 47 

Attaching an External Mouse or Numeric Keypad 47 

Attaching an External Keyboard and Mouse 49 

Disabling the TrackPoint 51 

Attaching an External Monitor 52 

Installing a PC Card 56 

Removing the PC Card 59 

Installing the PC Card Modem 60 

Using a Port Replicator 63 

Enabling the CardBus Sockets (for Windows 98) 65 



Copyright IBM Corp. 1998 



35 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Customizing the TrackPoint 



Customizing the TrackPoint 



You can customize the TrackPoint by doing the following: 

1 Start the ThinkPad Configuration program. 

2 Click on the TrackPoint button ( □ ). 

3 Click on TrackPoint Properties.... 

The "TrackPoint Properties" window appears: 

You can set the following features in this window: 

Press-to-Select 
Sensitivity 

Setting Press-to-Select 



TieIPemI PilucMiei 



Pm»*»S«*J | Sum, I 

r~ trttm OitaKi/jKi 

1 WICK1 

■Im ?km >e **0 pah 
"Fnci-ki-V**-! " 






lib Hum Rqxtai n En*d 



I fc I C—l | 



If you enable Press-to-Select by putting a check mark in the Enable 
Press-to-Select box, you can make the TrackPoint stick function the 
same as the left or right click button. 



36 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Customizing the TrackPoint 



If you check Enable dragging, you can drag the icon that you 
select with the TrackPoint stick by putting light pressure on the 
stick. 

If you check Enable Release-to-Select, you can click simply by 
lifting your finger quickly off the TrackPoint. Moving the cursor 
onto an icon and then lifting your finger off the TrackPoint works 
like clicking. Pressing the TrackPoint again works like 
double-clicking. 

Click on one of the Press means radio buttons to select which 
button the stick will simulate: either the left or the right button. 
For example, if you select Left Click, you can start a program 
with the TrackPoint by putting the cursor on the program's icon 
and applying light pressure on the stick. 

To adjust the pressing timing of the stick, set Click Pace. 

If you set the pace too slow, you might notice unintended clicks, 
NOTE a cursor delay, or a dragging delay. However, if you set the 
pace too fast, you might find Press-to-Select hard to use. 



Chapter 2. Extending the Features of Your Computer 37 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Customizing the TrackPoint 



Setting Sensitivity 



lacftPnri Plnmlni 



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y, : *iH4ijr,i,'.>i»i 



Mi 






Xfmn Pmatn nC^ri 




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CWK 



This function adjusts the force required for both cursor movement 
and Press-to-Select. Slide toward Firm Touch to increase the force 
needed to move the cursor and to activate Press-to-Select. Slide 
toward Light Touch to decrease the force needed to move the 
cursor and to activate Press-to-Select. 



38 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Increasing Memory 



Increasing Memory 



Increasing memory capacity is an effective way to make programs 
run faster. You can increase the amount of memory in your 
computer by installing a dual inline memory module (DIMM), 
available as an option. 




Different capacities of DIMM (up to 64 MB) are available. You can 
install a DIMM directly in the memory slot on the bottom of the 
computer. Your computer memory capacity can be expanded up to 
96 MB (32-MB base memory and a 64-MB DIMM option) or 128 MB 
(64-MB base memory and a 64-MB DIMM option). 



$f 



Your computer supports the 60-ns extended data output dynamic 
random access memory (EDO DRAM) card only. It does not 
support the 70-ns EDO DRAM card or the synchronous dynamic 
random access memory (SDRAM) card. The appropriate 
memory option can be purchased through your IBM reseller or 
IBM marketing representative. 



Chapter 2. Extending the Features of Your Computer 39 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Increasing Memory 



Installing the DIMM 

To install the DIMM, do the following: 



1 Power off the computer; then disconnect the AC Adapter 
and all cables from the computer. 

2 Close the LCD, turn the computer over, and then remove 
the battery pack. 

3 Loosen the screw on the memory slot cover; then 
remove the cover. 



40 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Increasing Memory 



ATTENTION 

To avoid damaging the DIMM, do 
not touch its contact edge. 



4 Install the DIMM into the memory slot. 
a Find the notch on the side of the DIMM. 



b With the notched end of the DIMM toward the right side 
of the socket, insert the DIMM, at an angle of 
approximately 20°, into the socket; then press it firmly 

l . 

C Pivot the DIMM until it snaps into place 2 . 




Notch 



Side View 




Chapter 2. Extending the Features of Your Computer 41 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Increasing Memory 



5 Replace the memory slot cover over the memory slot, 
aligning the back side of the cover first; then tighten the 
screw. 

6 Replace the battery pack. 

7 Turn the computer over again and power it on. Then 
confirm that the new memory size appears at the upper 
left corner of the screen. 

For example, if you install a 32-MB DIMM into your computer 
with 32-MB base memory, you should see the following. (See 
the next page for how to calculate the total memory size.) 



64 9 6 KB OK 



You have finished installing the DIMM. Reconnect all cables. 



# 



1 . For the following status, turn off the computer and go to 
page 40 to reinstall the DIMM and do the memory test with 
Easy-Setup (see page 24). 

If a 2 l error code appears under the memory count. 



48576 KB OK 

2 1 



If the total memory size is not the same as the value you 
calculated. 

If the 225 error code appears, the memory you are installing 
is not supported by your computer. 



42 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Increasing Memory 



2. If you changed the memory installed in the computer, you 
need to create a new hibernation file as follows: 

a) Power off the computer. 

b) Remove the DIMM you added. 

c) Power on the computer and disable hibernation mode. 

d) Add the DIMM. 

e) Enable hibernation mode. 

To disable and enable hibernation mode T "Basic" in 
the Online User's Guide. 



* 



How to Calculate Total Memory Size 



Calculate your total memory size in kilobytes (KB) by adding the 
DIMM memory size to the base memory size (32192 KB). 

For example, if you installed a 32-MB DIMM into your computer 
with 32-MB base memory, you should have about 64 MB. 

Your computer might display memory size in kilobytes. For 
example, 64 MB=64960 KB. 

Note: 576 KB is reserved by the system. 



Removing the DIMM 

1 Power off the computer and disconnect the AC Adapter 
and all cables from the computer. 

2 Close the LCD, turn the computer over, and then remove 
the battery pack. 

3 Loosen the screw and remove the memory slot cover. 



Chapter 2. Extending the Features of Your Computer 43 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Increasing Memory 



4 Press out on the latches on both edges of the socket at 
the same time. 




5 Remove the DIMM. 

Be sure to save the DIMM for future use. 

6 Replace the memory slot cover; then tighten the screw. 

7 Replace the battery pack. 

8 Turn the computer over again; then connect the AC 
Adapter and all the cables you disconnected. 



44 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Upgrading the Hard Disk Drive 



Upgrading the Hard Disk Drive 



You can increase the storage capacity of your computer by replacing 
the original, built-in hard disk drive with an optional one. You can 
purchase the option from your IBM reseller or IBM marketing 
representative. 



Replace the hard disk drive only if you upgrade it or have it 
repaired. You should not replace it often. 




$f 



Handling a Hard Disk Drive 



Do not drop or apply any shock. 
Do not apply pressure to the cover. 
Do not touch the connector. 

The drive is very sensitive. Incorrect handling can cause 
damage and permanent loss of data on the hard disk. Before 
removing the hard disk drive, make a backup copy of all the 
information on the hard disk. Never remove the drive while the 
system is operating, in suspend mode, or in hibernation mode. 



To replace the hard disk drive, do the following: 

1 Power off the computer; then disconnect the AC Adapter 
and all cables from the computer, and turn the computer 
upside down. 

2 Remove the battery pack. ( ■► page 32.) 



Chapter 2. Extending the Features of Your Computer 45 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Upgrading the Hard Disk Drive 



3 Remove the coin screw by rotating it counterclockwise 
with a coin, as shown l ; then remove the hard disk 
drive cover 2 . 




4 Pull the strap of the hard disk drive to remove the drive. 




5 Insert the new hard disk drive into the bay. Make sure 
you connect the drive firmly. 

Do not use force when inserting the hard disk drive into the bay. 
The connector is sensitive, and it might get damaged. 




6 Replace the hard disk drive cover, and reinstall the 
screw. 

7 Put the battery pack into your computer. ( "► page 32.) 

8 Turn the computer right-side up, and power it on. 



You can replace the coin screw with a security screw to prevent 
the hard disk drive from being removed easily. For more 

information ^ "Using the Security Screw" on page 85. 




46 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Attaching External Mouse, Keypad, and Keyboard 



Attaching an External Mouse, Keypad, and Keyboard 

This section explains how to attach an external mouse, external 
numeric keypad, and external keyboard to your computer. 

Attaching an External Mouse or Numeric Keypad 

You can attach an external mouse or numeric keypad to the 
external-input-device connector ( U ) on the rear of the computer. 





Mouse 



Numeric Keypad 



If you want to attach the mouse, attach it directly to the 
external-input-device connector as shown: 




Chapter 2. Extending the Features of Your Computer 47 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Attaching External Mouse, Keypad, and Keyboard 



ATTENTION 

^ 1 

You can use both the IBM PS/2 
Miniature Mouse and the 
TrackPoint as an input device. 
To connect a mouse other than 
an IBM PS/2 Miniature Mouse 

► "Disabling the TrackPoint" 
on page 51. 



If you want to use both the external numeric keypad and mouse at 
the same time, first connect the keypad cable to the computer; then 
connect the mouse cable l to the connector at the rear of the 
keypad. 





48 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Attaching External Mouse, Keypad, and Keyboard 



Attaching an External Keyboard and Mouse 





Mouse 



External Keyboard 



If you want to attach an external keyboard to your computer, do the 
one of the following: 

Use the optional keyboard/mouse cable. 
Use an optional port replicator. 

The external keyboard will not work if it is connected directly to 
the computer's external-input-device connector. 

See the Options by IBM Catalog supplied with your computer for 
details about the options. 

When the external keyboard is attached, the following keys are not 
available: 

Numeric keypad on the computer keyboard 
External numeric keypad 

Instead, use the numeric keypad on the external keyboard. 



Chapter 2. Extending the Features of Your Computer 49 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Attaching External Mouse, Keypad, and Keyboard 



To attach the external keyboard, power off the computer, attach the 
keyboard to the keyboard connector of the keyboard/mouse cable 
l , and then attach the keyboard/mouse cable to the computer 2 

You can attach a mouse to the mouse connector of the 
keyboard/mouse cable. 



Keyboard connector 




* 



Using the IBM ThinkPad Space Saver Keyboard 



If you are using the IBM ThinkPad Space Saver Keyboard, do 
not install the device driver supplied with the keyboard. The 
device driver on the computer's utility diskette automatically 
enables or disables the TrackPoint when the power to the 
computer is turned on. 



50 IBM ThinkPad 560Z User's Reference 



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Attaching External Mouse, Keypad, and Keyboard 

Disabling the TrackPoint 

The TrackPoint is designed to work simultaneously with another 
pointing device (such as a mouse) attached to the system. But 
some mouse types require the TrackPoint to be disabled before you 
can use them, such as: 

A mouse that is not fully compatible with the PS/2 mouse 
connected to the external-input-device connector 

A mouse connected to the serial connector 

A mouse connected to the USB connector 

To disable the TrackPoint: 

1 Start the ThinkPad Configuration program. 
See "ThinkPad Configuration Program" on page 25. 

2 Click on the TrackPoint ( □ ) button. 

3 Click on Auto-Disable for the TrackPoint. 

This setting automatically disables the TrackPoint whenever a 
mouse is connected to the external-input-device connector. If 
no external mouse is connected, the TrackPoint is enabled. 



NOTE 



If you use a mouse connected to the serial connector or the USB 
connector, you need to select Disable, instead of Auto-Disable. 



Chapter 2. Extending the Features of Your Computer 51 



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Attaching an External Monitor 



Attaching an External Monitor 



This section provides information about using the computer LCD and 
an external monitor. The LCD of your computer displays in SVGA 
(800-by-600 resolution) video mode and 16M colors. 

If you attach an external monitor that supports resolution higher than 
VGA mode, you can achieve a maximum of 1024-by-768 video 
resolution. 

To attach an external monitor, do the following: 

1 Power off the computer. 

2 Connect the external monitor to the external-monitor 

connector (U) on the rear of the computer; then connect 
the monitor to an electrical outlet. 

3 Power on the external monitor and the computer. 



52 IBM ThinkPad 560Z User's Reference 



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Attaching an External Monitor 



ATTENTION 

Do not change the display output 
location while a moving picture is 
being drawn — for example, 
playing a movie or a game. Stop 
the application before changing 
the display output location. 



4 Start the ThinkPad Configuration program. 
See "ThinkPad Configuration Program" on page 25. 

5 Change the display output location by clicking on the 

LCD + External Display ( t3i) button or the External 

Display ( fi) button (with Windows 98, at the top left of 
the screen; with Windows NT, a little to the right of the 
top center of the screen). 



ATTENTION 



1 

If you are attaching an external monitor that supports only VGA 
mode (640-by-480 resolution), do not click on LCD + External 
Display. Doing so would cause the external monitor screen to 
be scrambled and the output not to be displayed; in addition, the 
screen might become damaged. Use External Display instead. 



NOTE 



You can also change the display output location by pressing 
Fn+F7. 



6 Set your monitor type and display device driver as 
follows. 




For information on the supported color depths and resolutions, 
"^ "Resolutions, Color Depths, and Frame Rates" on page 54. 



Chapter 2. Extending the Features of Your Computer 53 



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Attaching an External Monitor 



a) Start the ThinkPad Configuration program. 

b) Click on the other External Display ( S ) button (on the right 
side of the screen). 

c) Click on the Advanced... button. 

d) Click on the Monitor tab. 

e) Click on the Change... button. 

The "Update Device Driver Wizard" window appears. Follow the 
instructions on the screen to select your monitor type from the 
monitor list, or click on a new resolution and refresh rate. 

7 Restart the computer to make the changes effective. 



IMPORTANT 



Do not disconnect the external monitor while the computer 
is in suspend mode or hibernation mode. If no external 
monitor is attached when the computer resumes, the LCD 
remains blank and output is not displayed. This restriction 
does not depend on the resolution value. 



Resolutions, Color Depths, and Frame Rates: The 
following tables show the resolutions, color depths, and frame rates 
available with your computer or external monitor. Use these tables 
to set the display output (LCD, External Display, or LCD + External 
Display). 

When installing an operating system, you must install the display 
NOTE driver supplied with the computer to use SVGA mode. 



54 IBM ThinkPad 560Z User's Reference 



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Attaching an External Monitor 



Displaying output on the LCD or on both the LCD and the 
external monitor (LCD or LCD + External Display) 



Resolution 


Supported Color Depth 


640x480 


16, 256, 64K, and 16M 


800x600 


256, 64K, and 16M 


1024x768 
(virtual screen) 


256 and 64K 



You can use the virtual screen function, available with the 
NOTE ThinkPad Configuration program, to display a part of the 

high-resolution screen image produced by your computer. You 
can see other parts by moving the screen with the TrackPoint or 
other pointing device. 

Displaying output on the monitor (External Display) 



Resolution 


Supported Color 
Depth 


Frame Rate 


640x480 


256 


60 Hz, 75 Hz, or 85 Hz 


16M 


64K 


800x600 


256 


60 Hz, 75 Hz, or 85 Hz 


64K 


16M 


1024x768 


256 


60 Hz, 70 Hz, or 75 Hz 


64K 




If you are using an old external monitor, the resolution and 
refresh rate might be limited. 



Chapter 2. Extending the Features of Your Computer 55 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Installing a PC Card 



Installing a PC Card 



This section describes how to install a PC Card. 




ATTENTION 

» f 
Do not insert a PC Card while 
the computer is in suspend 
mode. Otherwise, the system 
might hang. 



Your computer has two PC Card slots (upper slot and lower slot) 
and supports the following types of cards: 

PC Card (Type I, Type II, and Type III) 

CardBus 

Zoomed Video (ZV) 



1 Find the notched edge l of the PC Card as shown. 




2 Insert the PC Card into the appropriate slot according to 
your PC Card type. 



If you are using a PC Card with an XJACK" connector, 
insert it into the upper slot. 

If you are using a Type I or Type II PC Card, insert it into 
either the upper slot or the lower slot. 

If you are using a Type III PC Card, insert the card into the 
lower slot. 




56 IBM ThinkPad 560Z User's Reference 



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Installing a PC Card 



Upper slot 




Lower slot 



3 Press the PC Card firmly into the connector until the eject 
button pops out. Then pull the eject button out slightly 
l and fold it toward you 2 . 




iject button 



Chapter 2. Extending the Features of Your Computer 57 



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Installing a PC Card 



* 



For Windows 98: 

If you have not installed the PC Card driver, Windows 98 
starts "PCMCIA Card Services Wizard" to install it. Follow 
the instructions on the screen. 

For Windows NT: 

Your computer has PC Card support software called 
CardWizard. You can use the PC Card as soon as you 
insert the card into the computer. The "SystemSoft 
CardWizard" window appears and informs you about the new 
card. 



You have completed setting up the PC Card, and you can now use 
it. For information on how to use the PC Card software H^ "Basic" 
in the Online User's Guide. 



58 IBM ThinkPad 560Z User's Reference 



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Installing a PC Card 



Removing the PC Card 

Before removing a PC Card, you must stop it. Otherwise, the 
system might freeze or data might be corrupted or lost. 

1 Stop the card. 

To stop the PC Card '► "Basic" in the Online User's Guide. 

The Stop option appears in gray when you are in CardSoft mode 
or when the card is already stopped. 




2 Raise the PC Card eject button l for the PC Card you 
want to remove. Then press the PC Card eject button 

2 until the PC Card pops out. 

3 Remove the PC Card and store it safely for future use. 




Eject button 

For more information for using a PC Card '► "Basic" in the Online 
User's Guide. 



Chapter 2. Extending the Features of Your Computer 59 



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Installing a PC Card 



Installing the PC Card Modem 



$f 



Your computer can be connected 
only to a public telephone line 
(analog line). Do not use a 
digital telephone line. Use of a 
phone line other than an analog 
can damage your modem. 



A 



Danger: 



To avoid shock hazard, do not connect the cable to or 
disconnect the cable from the telephone outlet on the wall 
during electrical storms. 

To install the PC Card modem, do as follows: 

1 Insert the PC Card modem in a PC Card slot. 

To configure the proper modem device driver, follow the 
instructions on the screen. You might need to install the 
modem device driver from a manufacturer's diskette. See the 
documentation provided with the PC Card modem. 

2 Click on Start, and move the cursor to Settings and 
Control Panel. 

3 Click on Control Panel; then double-click on Modem. 
The "Location Information" window appears: 



Location Information 




Please provide information about your current location so 
that your calls can be dialed correctly. 

What country are you in now? 



United States of America (1 ) 
What area (or city) code are you in now? 



1 



If you dial a number to access an outside line, what is it? 



The phone system at this location uses: 
t* Tone dialing C Pulse dialing 



OK 



Cancel 



4 Fill in the necessary information; then click on the OK 
button. 



60 IBM ThinkPad 560Z User's Reference 



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Installing a PC Card 



5 Release the telephone jack socket on the PC Card 
modem. 

For example, push the push-pop of the PC Card modem l 
For other types of modems, follow the instructions in the 
manual supplied with the modem. 




6 Connect one end of the telephone cable to the PC Card 
modem l and the other end of the cable to a 
telephone outlet 2 . 




Chapter 2. Extending the Features of Your Computer 61 



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Installing a PC Card 




If your computer shares a single telephone cable with a 
telephone, use the cable supplied with your computer. 



You have completed setting up the PC Card modem. 

For details on PC Card Support Software "► "Basic" in the Online 
User's Guide. 



62 IBM ThinkPad 560Z User's Reference 



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Using a Port Replicator 



Using a Port Replicator 



/<3 

NOTE 



See the user's guide shipped with the port replicator for how to 
dock or undock your computer. 



After you dock your computer to a port replicator, all connectors on 
the rear of the computer are covered and are not available for use. 
Instead, you can use the connectors on the port replicator, plus extra 
features. 




ThinkPad Port Replicator with Advanced EtherJet Feature 




You can also attach the ThinkPad 560 Port Replicator to your 
computer. 



iL, 



RTANT 



IMPORTAN 



The port replicator works only with ac power. You cannot use 
the port replicator with battery power from the computer. Do not 
remove the AC Adapter while you are using the port replicator. 
Removing it during use might cause the computer to malfunction. 



Chapter 2. Extending the Features of Your Computer 63 



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Using a Port Replicator 



* 



For Windows 98: 

You can dock or undock the computer while the computer is in 
suspend mode or when the computer power is turned off. 

For example, when undocking the computer, you have the 
following alternatives: 

Select Eject PC in the Start menu (suspend mode). 

or: 

Press the Eject Request button of the port replicator 

(suspend mode). 

or: 

Power off the computer and close the LCD. 

Do not dock or undock when the computer is in hibernation 
mode. 



For Windows NT: 

You can dock or undock the computer only when the computer 
power is turned off. 



Power off the computer and close the LCD. 



# 



If the power-on indicator of the computer or the port replicator 
does not turn on, press Fn. 



64 IBM ThinkPad 560Z User's Reference 



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Using a Port Replicator 

Enabling the CardBus Sockets (for Windows 98) 

The port replicator might not function properly if you attach a 
computer to it that is in suspend mode. In such a case, enable the 
CardBus sockets by doing the following: 

1 Click on Start, move the cursor to Settings, and then 
click on Control Panel. 

2 Double-click on System. 

3 Click on Device Manager, and double-click on PCMCIA 
socket. If the CardBus sockets are not enabled, you see 
two Texas Instruments PCI-1250 CardBus Controller 
lines with an exclamation mark (!) under PCMCIA 
socket. 

4 Click on one of the lines. Then click on the Remove 
button. 

5 Click on the other line. Then click on the Remove button. 

6 Click on the Refresh button. 
The CardBus sockets are now enabled. 



Chapter 2. Extending the Features of Your Computer 65 



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Using a Port Replicator 



66 IBM ThinkPad 560Z User's Reference 



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Chapter3 



Protecting Your Computer 



This chapter provides information about how to protect your 
computer from theft or unauthorized use. It also describes how to 
display your personal information, such as your name or address, on 
the password prompt screen. 

Using Passwords 68 

Entering a Password 69 

Setting a Password 70 

Changing or Removing a Password 74 

For a Power-On Password or Hard-Disk-Drive Password 74 

For a Supervisor Password 76 

Removing a Power-On Password with Supervisor Authority 78 

Using the Personalization Editor 80 

Entering Your Personal Data 80 

Deleting the Personalization Window 83 

Using Locks 84 

Using the Security Screw 85 



Copyright IBM Corp. 1998 



67 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Using Passwords 



Using Passwords 



The password-setting feature helps to prevent your computer from 
being used by others. Once you set a password, a prompt appears 
on the screen each time you turn on the computer. You must enter 
your password at the prompt. You cannot use the computer unless 
you type the correct password. 

You can set the following passwords on your computer: 

Power-on password 

Set the power-on password to protect your computer from use by 
another person. It provides the following security features: 

- You need to type the power-on password at startup. 
Therefore, unauthorized users cannot use your computer. 

- You need to type the power-on password when resuming 
from suspend mode. Therefore, unauthorized users cannot 
use your computer. 

Hard-disk-drive password 

The hard-disk-drive password provides an extra measure of 
security. Even if you set a power-on password, another user can 
remove the hard disk drive in your computer and put it in a 
different computer to access your data. If you set a 
hard-disk-drive password, however, another person cannot 
access the data on your hard disk without knowing the password. 
A hard-disk-drive password provides the following security 
features: 

- You need to type the hard-disk-drive password at startup. 

- If the hard disk drive is moved to another computer, the 
hard-disk-drive password must be typed at startup. 
Therefore, unauthorized users cannot access your hard disk 
even if the drive is removed from the computer. 

- If you have not set a supervisor password, the 
hard-disk-drive password is required when the computer 
resumes from suspend mode. 

- If you put a check mark in the Prompt for password when 
computer goes off standby check box in the "Power 
Management Properties" window, you are required to use the 
Windows 98 logon password to resume from suspend mode. 



68 IBM ThinkPad 560Z User's Reference 



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Using Passwords 



Supervisor password 

The supervisor password is a tool provided for the system 
administrator to control many ThinkPad computers. The 
supervisor password is set by the system administrator and it is 
not required for users. Users can start the computer without 
providing the supervisor password. The supervisor password is 
required only to access Easy-Setup. It provides the following 
security features: 

- Only a system administrator can access Easy-Setup. If a 
supervisor password is set, a password prompt appears if 
you try to start Easy-Setup. 

- You can use a power-on password to protect your data from 
unauthorized use. 

- The system administrator can use the supervisor password 
to access the computer even if you have set a power-on 
password. The supervisor password overrides the power-on 
password. 

- The supervisor password has priority over the hard-disk-drive 
password. The hard disk is protected by the supervisor 
password so that unauthorized users cannot access data on 
the hard disk. 

- The system administrator can set the same supervisor 
password on many ThinkPad computers to make 
administration easier. 

Other passwords 

Some Microsoft operating systems provide special Windows 
passwords. Refer to that system user's guide for information on 
how to set, change, and use these passwords. 

Entering a Password 

Once you set a password, a password prompt appears at the top left 
corner of the screen. This prompt appears each time you power on 
your computer or when your computer returns from suspend mode to 
normal operation. 

However, a password prompt is not displayed if the computer returns 
to normal operation because of a preset timer or an incoming call on 
the modem, in which case you will have to display it by pressing a 
key or moving the pointing device. 



Chapter 3. Protecting Your Computer 69 



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Using Passwords 



To enter a password, do the following: 

1 Type your password. 

The symbol appears each time you press a key. Don't hold 
down a key too long, because the same character will be 
entered continuously. 

2 Press the Enter key. 

An OK appears if you enter the correct password, and an X 
appears if you enter the wrong password. If you fail to enter 
the correct password in three tries, you must turn off the 
computer, wait 5 seconds, and then turn it on again and retry. 



Setting a Password 

To set a password, do the following: 
1 Start Easy-Setup. 



a) Press and hold F1; then turn on the computer. 

b) Hold F1 until the "Easy-Setup" menu appears. 

2 Click on Password in the "Easy-Setup" menu. The 
"Password" submenu appears: 













Power-On HDD 


Sn 

Supervisor 










a 




Exit 






5a 



Selecting this icon displays a submenu for setting the 
power-on password. 



& 



Selecting this icon displays a submenu for setting the 
hard-disk-drive (HDD) password. 



70 IBM ThinkPad 560Z User's Reference 



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Using Passwords 



& 



Selecting this icon displays a submenu for setting the 
supervisor password. 



NOTE 



An unlocked keylock icon indicates that the password is not set. 



3 Click on the type of password you want to set: 
Power-On, HDD, or Supervisor. 

4 Type your desired appropriate password. 





You can type a maximum of seven random characters using a 
combination of letters (.4 to Z) and numbers (0 to 9). Uppercase 
and lowercase letters (for example, A and a) are treated as the 
same character. 

If you type a wrong character, use the Backspace key to erase 
it and then type the correct one. 



Chapter 3. Protecting Your Computer 71 



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Using Passwords 



5 Press Enter. The "Password Confirmation" window 
appears: 




6 Type your password again to verify it; then press Enter 
again. 



The following window appears if you are setting the 
hard-disk-drive or the supervisor password, reminding you to 
write down the password and keep it in a safe place: 





Your password is set. 



72 IBM ThinkPad 560Z User's Reference 



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Using Passwords 



* 



Do Not Forget Your Password 



If you forget your hard-disk-drive or supervisor password, there is 
no way to reset your password or recover data from the 
hard disk. You have to take your computer to an IBM reseller or 
an IBM marketing representative to have the hard disk or the 
system board replaced. Proof of purchase is required, and an 
additional charge might be required for the service. Neither an 
IBM reseller nor IBM marketing representative can make the hard 
disk drive usable. 



Chapter 3. Protecting Your Computer 73 



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Using Passwords 



Changing or Removing a Password 

This security feature prevents someone from removing a password 
and using your computer. To change or remove a password, do the 
following: 

For a Power-On Password or Hard-Disk-Drive Password 

1 Power off the computer and wait at least 5 seconds; then 
power on the computer. 

The password prompt appears. 

2 Type your current password. 




3 Press the Spacebar. 

To change the password, go to step 4 . 
To remove the password, press Enter. 

The following window appears, and the system starts: 




You have removed your password. Skip the remaining steps. 



74 IBM ThinkPad 560Z User's Reference 



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Using Passwords 



4 To change the password, type the new password; then 
press the Spacebar. 




5 Type the new password again to verify it; then press 
Enter. 

The following window appears, and the system starts: 





Write down the password and keep it in a safe place. 



You have changed your password. 



Chapter 3. Protecting Your Computer 75 



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Using Passwords 



For a Supervisor Password 

1 Start Easy-Setup. 



a) Press and hold F1; then turn on the computer. 

b) Hold F1 until the password prompt appears. 




2 Enter the supervisor password. 
The "Easy-Setup" menu appears. 

3 Select Password on the menu. 

4 Select Supervisor. 

To change the password, go to setp 8 . 

5 To remove the password, enter the current password and 
press the Spacebar. 

6 Press Enter twice. 

7 Click on Exit; then Restart. 

The supervisor password has been removed. Your computer 
restarts. Skip the remaining steps. 



76 IBM ThinkPad 560Z User's Reference 



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Using Passwords 



8 Enter the current password and press the Spacebar. 




9 Type the new password; then press Enter. 



<f<f<f<f<f<f<f > 



O °* S> [ 






H n -i 



Chapter 3. Protecting Your Computer 77 



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Using Passwords 



10 Type the new password again to verify it; then press 
Enter. 

The following window appears, reminding you to write down the 
NOTE password and keep it in a safe place: 




11 Press Enter again. 

12 Click on Exit; then Restart. 

The supervisor password has been changed. Your computer 
restarts. 

Removing a Power-On Password with Supervisor Authority 

You can remove a power-on-password (even if you don't know it) if 
you know the supervisor password. 

1 Power on the computer by pressing F1. 
The password prompt appears. 

2 Enter the supervisor password. 
The "Easy-Setup" menu appears. 

3 Select Password on the menu. 

4 Select Power on on the menu. 

5 Type the supervisor password; then press the Spacebar. 



78 IBM ThinkPad 560Z User's Reference 



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Using Passwords 



6 Press Enter. 

The "Password Confirmation" window appears: 




7 Press Enter again. 

8 Click on Exit; then select Restart. 

Your computer restarts. The power-on password has been 
removed. 



Chapter 3. Protecting Your Computer 79 



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Using the Personalization Editor 



Using the Personalization Editor 



With the Personalization Editor, you can display such personal 
information as your name and address on the screen each time you 
power on your computer. This feature helps you to identify your 
computer when identical computers are being used in your location, 
or to deter theft. 

Entering Your Personal Data 

A personalized password-prompt window consists of two parts: the 
personal data area l and the background bitmap area 2 . 




80 IBM ThinkPad 560Z User's Reference 



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Using the Personalization Editor 



To register your name, address, and company on the Personalization 
Editor, do the following: 




For this information to be displayed, the power-on password 
must already be set. 



1 Power on the computer. 

2 Make a backup copy of the Utility Diskette for DOS, 
Personalization with the Diskette Factory. (For more 
information *► "Backing Up Your System" on page 30.) 

3 Insert the backup copy of the Utility Diskette for DOS, 
Personalization into the diskette drive. 

4 Open the Personalization Editor. 

a) Click on Start. 

b) Move the cursor to Programs and ThinkPad; then click on 
Personalization Editor. 

The following window appears: 



Personalization Editor 



a 



Personal Data Background Preview 
Help Exit 









Chapter 3. Protecting Your Computer 81 



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Using the Personalization Editor 



5 Click on Personal Data and type the necessary 

information into the boxes; click on OK to save your data. 



Personal Data Entry E 






Name: 


Gordon Harper 






Company: 


DazzleTech, Inc. 






Address: 


831 S. Silver St. 
Yaho Falls, WA 98531 






Phone: 


206-744-3251 






Message: 


Please return this computer to the 
above address. Thank you. 



I - Black background 



OK 



Cancel 



If you want to create the background bitmap, continue with step 
6; otherwise, go to step 10. 

6 Select Background in the "Personalization Editor" 
window. 

Windows Paint automatically opens. 

7 Draw an image or color the background. 

Your bitmap size must be 160 by 100 pels. To change the 
size, select Image and then Attribute. Specify a Width of 160 
and a Height of 100, and set Unit to pels. 

8 Select File and Save As to save and name your drawing 
as a 1 6-color bitmap file on the backup copy of the Utility 
Diskette for DOS, Personalization. 




To preview the actual full size of the screen, select Preview. 

9 Press Enter to return to the previous window. 
10 Shut down the system, and power off the computer. 



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Using the Personalization Editor 

1 1 Insert the backup copy of the Utility Diskette for DOS, 
Personalization into the diskette drive; then power on the 
computer. 

12 Select Update personalization data at the menu 
window; then follow the instructions on the window. 

Your data is copied from the Utility Diskette for DOS, 
Personalization and stored in the nonvolatile memory in the 
computer. 

13 After the data is stored, power off the computer. 

14 Set your password if you have not yet set it. 

Click on Help for more information. 

The information that you typed in will be displayed the next time you 
power on the computer. 

Deleting the Personalization Window 

To delete the personalization window and revert to the default 
password prompt, do the following: 

1 Power off the computer. 

2 Insert the backup copy of the Utility Diskette for DOS, 
Personalization into the diskette drive; then power on the 
computer. 

3 Select Delete personalization data from the menu; then 
follow the instructions on the screen. 

4 After the data is updated, restart the computer. 



Chapter 3. Protecting Your Computer 83 



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Using Locks 

Using Locks 



You can attach a mechanical lock to your computer, to help to 
prevent it from being removed without your permission. 

Attach a mechanical lock to the keyhole l on the left side of the 
computer; then secure the chain on the lock to a secure stationary 
object. 





You are responsible for evaluating, selecting, and implementing 
the locking devices and security features. IBM makes no 
comments, judgments, or warranties about the function, quality, 
or performance of locking devices and security features. 



84 IBM ThinkPad 560Z User's Reference 



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Using the Security Screw 



Using the Security Screw 



You can use the security screw shipped with your computer to 
prevent the hard disk drive from being removed easily. 

To replace the coin screw with the security screw, do as follows: 

1 Power off the computer; then disconnect the AC Adapter and 
all cables from the computer. 

2 Turn the computer over, and remove the screw with a coin. 

3 Install the security screw and tighten it with a 2.5-mm alien 
wrench. 

4 Turn the computer back to its original position. Connect the 
AC Adapter; then power on the computer. 



Chapter 3. Protecting Your Computer 85 



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Using the Security Screw 



86 IBM ThinkPad 560Z User's Reference 



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Chapter^ 



Solving Computer Problems 



Frequently Asked Questions 88 

Considerations 96 

Using Power Management 101 

Using a PC Card 101 

A USB Connector Consideration 102 

A CardWizard Consideration 102 

Using a Second CardBus Card 102 

Using an External Condenser Microphone 102 

Using the NetMeeting Software 103 

Troubleshooting Guide 104 

Troubleshooting Charts 105 

Error Codes or Messages 106 

No Error Codes or Messages 111 

Input Problems 112 

Suspend or Hibernation Problems 113 

LCD Problems 116 

Indicator Problems 117 

Battery Problems 117 

A Hard-Disk-Drive Problem 118 

Infrared Communication Problems 118 

A Universal Serial Bus (USB) Problem 119 

PC Card Problems 120 

A Printer Problem 123 

External Monitor Problems 124 

Port Replicator Problems 125 

Other Option Problems 127 

Software Problems 129 

Other Problems 129 

Testing Your Computer 131 

Recovering Lost or Damaged Software 133 

Using the Diskette Factory 133 

Using the ThinkPad Customization CD 133 

Using the Recovery CD 135 



Copyright IBM Corp. 1998 



87 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Frequently Asked Questions 



Frequently Asked Questions 



This section addresses frequently asked questions. Go to the page 
indicated in the following chart and do the specified action. 



Questions 



Page 



How can 


stop the screen from blanking? 


90 


How can 


set the infrared port? 


90 


How can 


set the serial connector? 


91 


How can 


switch the TrackPoint and mouse? 


92 


How can 


set the display resolution? 


92 


How can 


set the external monitor? 


93 


How can 


maximize battery life? 


94 


How can 


install the operation system? 


94 


How can 


use the Recovery CD? 


95 



88 IBM ThinkPad 560Z User's Reference 



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Frequently Asked Questions 



To solve the problems discussed in this section, you need to use the 
ThinkPad Configuration program. To start the ThinkPad 
Configuration program, find the ThinkPad icon on the taskbar; then 
double-click on the icon. 

The ThinkPad Configuration program window appears: 




isplay device 








TrackPoint 



Serial port 



Note: You can also open the ThinkPad Configuration program as 
follows: 

1. Click on Start. 

2. Move the cursor to Programs and ThinkPad; then click 
on ThinkPad Configuration. 



Chapter 4. Solving Computer Problems 89 



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Frequently Asked Questions 



My screen keeps blanking when I do not want it to. How can I 
stop this? 

You can disable any system timers, such as the LCD turnoff 
timer or the system standby timer, with the ThinkPad 
Configuration program. 

1 Start the ThinkPad Configuration program. 

2 Click on the Power Management button; then click on 
the Power Schemes tab. 

You can disable the system timers by selecting never 
rather than a specific time. 

How can I use my infrared port as a communication port? 

If the infrared port is disabled, you must enable it before you 
can use it again. To enable your infrared port, do as 
follows: 

1 Save your work and quit any program you are using. 

2 Start the ThinkPad Configuration program. 

3 Click on the Infrared button. 

4 Click on Enable. 

A "Warning" might appear that the hardware resource 
is being used by another communication device. 

5 Click on Disable Device. 

Another "Warning" window prompts you to restart your 
computer. 

6 Click on OK. The computer restarts. 
Notes: 

1 . If you check your infrared port and it is already enabled, 
you can use it immediately without changing any 
settings. 

2. You can disable your computer's serial connector to free 
resources for another communication device, such as 
the infrared port. 



90 IBM ThinkPad 560Z User's Reference 



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Frequently Asked Questions 



After your infrared port is enabled, you can use it as a 
communication port. If it does not work properly, you might 
have a problem with your communication software or the 
device that you are trying to communicate with. Check the 
online help for your communication software if the other 
device appears to be working properly. 

How can I use my serial connector as a communication port? 

If the serial connector is disabled, you must enable it before 
you can use it again. To enable your serial connector, do 
as follows: 

1 Save your work and any program you are using. 

2 Start the ThinkPad Configuration program. 

3 Click on the Serial Port button. 

4 Click on Enable. 

A "Warning" might appear that the hardware resource 
is being used by another communication device. 

5 Click on Disable Device. 

Another "Warning" window prompts you to restart your 
computer. 

6 Click on OK. The computer restarts. 
Notes: 

1 . If you check your serial connector and it is already 
enabled, you can use it immediately without changing 
any settings. 

2. You can disable your computer's infrared port to free 
resources for another communication device, such as 
the serial connector. 

After your serial connector is enabled, you can use it as a 
communication port. If it does not work properly, you might 
have a problem with the communication software application 
or the cable or device attached to the serial connector. 
Check the online help system for your communication 
software if the cable and attached device appear to be 
working properly. 



Chapter 4. Solving Computer Problems 91 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Frequently Asked Questions 



How can I use an external mouse when I am at my desk, but 
then use the TrackPoint when I am away from my desk? 

The TrackPoint has an "auto disable" setting that disables it 
when you power on or restart the computer with an external 
mouse attached. When you want to enable the TrackPoint, 
remove the external mouse; then restart the computer. 

Note: You can set up the TrackPoint manually with the 
ThinkPad Configuration program as follows: 

1 Start the ThinkPad Configuration program. 

2 Click on the TrackPoint button. 

3 Select enable, disable, or auto disable. 

4 Click on OK. 

Why do I not get the highest possible resolution out of my 
external monitor when I am using the LCD and external monitor 
at the same time? 

You can set any resolution for either the ThinkPad LCD or 
the external monitor. When you use both at the same time, 
the resolution of both is the same. If you set a higher 
resolution for the ThinkPad LCD, you can see only part of 
the screen at a time. You can see other parts by moving 
the image with the TrackPoint or other pointing device. You 
can change the display output type to the LCD, external 
monitor, or both with the Display Device buttons of the 
ThinkPad Configuration program or with Fn+F7. 

You can set up the external monitor as follows: 

1 Double-click on My Computer, Control Panel, and 
then Display. 

The "Display Properties" window appears. 

2 Click on the Settings tab. 

3 Click on the Advanced... button. 

4 Click on the Monitor tab. 

5 Click on the Change... button. 

The "Update Device Driver Wizard" window appears. 



92 IBM ThinkPad 560Z User's Reference 



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Frequently Asked Questions 

6 Follow the instructions on the screen by selecting 
Display a list of all the drivers in a specific 
location, so you can select the driver you want; 
and then Show all hardware. 

7 Select Manufacturers and Models for your monitor. 

8 Click on OK to close the "Advanced Property" window. 

9 Set Color and Screen area in the "Display Properties" 
window. 

10 Click on the OK button. 

How can I set up the external monitor if the Windows 
plug-and-play feature does not detect it? 

Do as follows: 

1 Double-click on My Computer, Control Panel, and 
then Display. 

The "Display Properties" window appears. 

2 Click on the Settings tab. 

3 Click on the Advanced... button. 

4 Click on the Monitor tab. 

5 Make sure that Automatically detect Plug & Play 
monitors is checked. 

6 If the option is checked and your monitor is still not 
recognized after you restart the computer, click on the 
Change... button. The "Update Device Driver Wizard" 
window appears. 

7 Check if the display driver information in the window is 
correct. If necessary, install the display driver. 

8 Click on the Close button. 



Chapter 4. Solving Computer Problems 93 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Frequently Asked Questions 



How can I maximize battery life? 



To maximize battery life, do the following: 

Use the battery until the charge is completely depleted 
(until the battery and power LEDs flash in unison). 

Recharge the battery completely before using (the 
battery is fully charged when the AC Adapter is 
plugged in and the battery LED is green). 

For a new battery or a battery that you have not used 
recently: 

1. Use the battery until the charge is completely 
depleted (until the battery and power LEDs flash 
in unison). 

2. Recharge completely before using (the battery is 
fully charged when the AC Adapter is plugged in 
and the battery LED is green). 

3. Repeat these steps three times. 

Always use power management features such as 
power modes, standby, suspend, and hibernation. 

For more detailed information about power 

management features "► "Basic" in the Online 
User's Guide. 

How can I load a different operating system on my computer? 

-Or- 
Where can I get ThinkPad device drivers for this operating 
system? 

See "Advanced" in the Online User's Guide for information 
on installing a new operating system and device drivers. 
You can get the ThinkPad device drivers by using the 
Diskette Factory. Before installing a new operating system, 
do the following: 

1 . Print the software installation section of "Advanced" in 
the Online User's Guide. 



94 IBM ThinkPad 560Z User's Reference 



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Frequently Asked Questions 

2. Make backup diskettes of the device drivers and 
applications for your new operating system with the 

Diskette Factory. For more information "^ "Using the 
Diskette Factory" on page 133. 

3. Make a DOS system diskette that has the DOS 
FDISK.COM and FORMAT.COM utilities and the 
CD-ROM device driver for DOS. 

How can I use the Recovery CD to reload my factory-installed 
ThinkPad operating system and applications? 

■► "Using the Recovery CD" on page 135. 



Chapter 4. Solving Computer Problems 95 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Considerations 



Considerations 



This section discusses considerations you should be aware of and 
some limitations. 



rpjsjl For Windows 98: 

98\ 

In Windows 98, it takes longer to enter suspend mode and 

resume normal operation than it does in Windows 95. This 
performance difference is a result of Windows 98, not the 
ThinkPad features. 

For more information about Windows 98, see the following Web 

site: 

http://www.ibm.com/thinkpad 

See the following site for technical support: 
http://www.pc.ibm.com/support 

Three power modes are described in this book: standby mode, 
suspend mode, and hibernation mode. You can enter these 
modes as follows: 

- Fn + F3 standby mode 

- Fn + F4 suspend mode 

- Fn + F12 hibernation mode 

The computer also enters suspend mode or hibernation mode 
from other triggers. For example, if you select Stand by in the 
Shut Down... menu when you click on the Start button at the 
bottom left of the Windows 98 screen, you can enter suspend 
mode. Also, you can set the system standby timer in the 
"Power Management Properties" window to specify a timeout for 
entering suspend mode. 

The word standby in the Windows 98 screen has a different 
meaning from the word standby mode in this book. 



For more information <^ "Basic" in the Online User's Guide. 




96 IBM ThinkPad 560Z User's Reference 



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Considerations 



uutkt] For Windows 95: 

95, 

If you are using the Intel USB camera and the system resumes 

from suspend mode, the USB camera is disabled. To enable it, 
unplug it and plug it in again. 

Because of the CD-ROM drive property settings, your computer 
might not enter suspend mode or hibernation mode after the end 
of a timeout period specified in the ThinkPad Configuration 
program. If you want to use suspend mode and hibernation 
mode, change the properties of the CD-ROM drive as follows: 

1. Click on Start and move the cursor to Settings and Control 
Panel. Then click on Control Panel. 

2. Double-click on System. 

3. Click on the Device Manager tab, and double-click on 
CD-ROM. 

4. Click on the CD-ROM drive name under the CD-ROM; then 
click on the Properties button. 

5. Click on the Settings tab and remove the check mark from 
the Auto insert notification check box in Options by 
clicking on it. 

6. Click on OK, and restart the computer. 



For Windows NT: 



WIN. 
A/7J 



For Windows NT 4.0, hibernation is not supported if the drive is 
formatted by NTFS. 

For more information, refer to the following Web site: 
http://www.pc.ibm.com/support 

If you insert a PC Card into the PC Card slot, there might be an 
X mark in the list of the card information in the "PC Card 
[PCMCIA] Device" window in the Control Panel. The X does 
not affect any function, however. 



Chapter 4. Solving Computer Problems 97 



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Considerations 



WIN 
3A 



For Windows 3.1: 

If a memory shortage or memory error occurs, do as follows: 

1. Unload any unnecessary drivers from the CONFIG.SYS file. 
(For example, unload printer drivers if you do not use a printer.) 

2. Reconfigure the UMB (upper memory block) using the 
devicehigh statement. 

3. Use the multiple configuration setup for DOS (refer to the 
documents supplied with DOS). 

Use the DOS command command mem /c to review your DOS 
memory usage occasionally. 



OS/2 



For OS/2 Warp: 

If you have formatted your drive using high-performance file 
system (HPFS) and your system has more than 64 MB memory 
installed, hibernation mode is not supported. 

If the COM port does not work even though you have set it up 
correctly with the ThinkPad Configuration program, do as 
follows: 



Open System Setup. 
Select Hardware Manager. 

Select a folder from the menu. 

Select Properties. 

In the default pull-down menu, select No Hardware 

Detection. If it has already been selected, change the 

setting. 

Open the ThinkPad Configuration program. 

Set the COM port as desired. 

Restart the system. 



98 IBM ThinkPad 560Z User's Reference 



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DOS 



Considerations 



If you receive incoming faxes or mail under OS/2, you must set 
the modem settings in the fax application to one of the following: 

- Hardware FIFO enabled 

- Hardware Flow Control on 

- UART 16550A modem 

In OS/2 FaxWorks for example, select Utilities, Settings, 
Modem Type, and Use HW FIFO (16550A). 

If you do not set your modem to one of these settings, you will 
not be able to receive an incoming fax or an incoming call in 
suspend mode. 

If you do not have the PC Card device driver for OS/2 but you 
have one for DOS, your PC Card might run in the VDM (virtual 
DOS machine) environment. Refer to the Online User's Guide 
for setting the VDM and the sample configuration files on the PC 
Card Installation Diskette for OS/2, Windows 95, Windows 98. 
(If the PC Card Installation Diskette did not come with the 
computer, create it using the Diskette Factory program.) 



For DOS: 

If a memory shortage or memory error occurs, do as follows: 

1. Try the same actions as described for Windows 3.1. 

2. Unload any unnecessary programs from the WIN. INI file (for 
example, FUELWIN for ac operations). 



Chapter 4. Solving Computer Problems 99 



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Considerations 



You can use the ThinkPad Configuration program from the DOS 
prompt. To start the program, do the following: 

1 . Click on Start; then click on the DOS Prompt icon. 
The DOS prompt window appears. 

2. Type PS2 ? at the DOS prompt. 

The "ThinkPad Configuration" online help window appears: 



C:\>PS2 ? 

(C) Copyright IBM Corp. 1993,1998. All rights reserved. 

US Government Users Restricted Rights - Use, duplication 
or disclosure restricted by GSA ADP Schedule Contract 
with IBM Corp. 

Command Syntax: PS2 [Parameterl] [Parameter2] [Parameter3] 

Following are available [Parameterl]. 

For the complete command syntax, type 'PS2 ? 

[Parameter] ' . 

1. Power Management related 



3. Select an item from the menu, and follow the instructions on 
the screen to set the features. 

You can also create a batch file like the one shown to match 
your operating environment. The following sample batch file 
sets a longer battery operating time: 



@Echo Off 




Rem SAMPLE: Set the parameters to provide maximum power u 


;ilization 






PS2 PMode Custom DC > Nul 




PS2 LCd 3 > Nul 




PS2 DISK 3 > Nul 




PS2 POwer 5 > Nul 




PS2 SPeed Fixed Slow > Nul 




PS2 IR Disable > Nul 




PS2 SErial OFf > Nul 





100 IBM ThinkPad 560Z User's Reference 



^ 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Considerations 



Using Power Management 

Suppose you activate the alarm action as follows: 

Notification: Display message 

Power level: When the alarm goes off, the computer will Standby. 

Now if your computer enters suspend or hibernation mode when the 
battery is low before the alarm message appears, you see the 
message when the computer resumes. To resume normal operation, 
press OK. 

Note: You can set the Alarm action as follows: 

1. Start the ThinkPad Configuration program. 

2. Click on Power Management. 

3. Click on the Alarm tab. 

4. Put a check mark in the Low Battery Alarm check box, 
the Critical Low Battery Alarm check box, or both. 

5. Set the percentage of the power level. 

6. Click on the Alarm Action... button. You can set the 

alarm action in the next window. 

Using a PC Card 

If you are communicating with a PC Card modem or inserting a PC 
Card in a PC Card slot, do not enter your computer into suspend 
mode, enter into hibernation mode, or click on Stand by in the "Shut 
Down Window" window. 

Note: If you want to enter your computer into suspend mode, first 
stop the PC Card in the "PC Card (PCMCIA) Properties" 
window as follows: 

1. Click on Start, move the cursor to Settings, and click on 
Control Panel. 

2. Double-click on PC Card (PCMCIA). 

3. From the list, select the card you are stopping. 

4. Click on the Stop button. 

If you remove a communication PC Card from the PC Card slot and 
then reinsert it later, it might not work correctly. You need to reboot 
your computer. 



Chapter 4. Solving Computer Problems 101 



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Considerations 



A USB Connector Consideration 

If your computer tries to enter suspend mode and the request is 
rejected, the device in the USB connector might be disabled. If this 
occurs, do a hot-unplug and -plug operation for the USB device. 

A CardWizard Consideration 

If you disabled the PCIC controller and then later reenabled it in the 
Device Manager, correct the CONFIG.SYS file as follows before you 
run the CardWizard: 

1 . Click on Start. 

2. Move the cursor over Programs; then click on MS-DOS Prompt. 

3. At the command prompt, type cd. . 
and press Enter. 

4. Type edit config.sys 
and press Enter. 

5. On each line where it occurs in the file, remove the following 
phrase: 

REM - by PC Card (PCMCIA) wizard - 
Do not remove the rest of the line. 

6. Save the updated CONFIG.SYS file. 

7. Reboot your system. 

Using a Second CardBus Card 

If a CardBus Card is already configured in your computer, you must 
set up a second CardBus Card manually by using the Device 
Manager. To get to the Device Manager, click on the System icon 
in the Control Panel. 

Using an External Condenser Microphone 

If you are using a microphone with your computer, use the 
ThinkPad-option headset. Some microphones, such as condenser 
microphones, might need a battery. See the instructions that come 
with the microphone. 

The microphone/line-in jack supports the following type of 
microphones: 

A dynamic microphone 

A self-battery-powered condenser microphone 



102 IBM ThinkPad 560Z User's Reference 



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Considerations 



The microphone/line-in jack of your computer supports either 
microphone input or line-in input, but not both. You need to mute the 
function you don't use, as follows: 

1. Click on Start. 

2. Move the cursor to Programs, Accessories, Entertainment, 
and then Volume Control. 

3. Put a check mark in the Mute check box in the column for the 
function you don't use. 

Using the NetMeeting Software 

If you are hanging up a video phone call in NetMeeting, you might 

see the following Windows exception error message: "An exception 

oe has occurred in VxD vwin32 ( l )..." This message appears only 

when you are making a video phone call directly over the telephone 

line and after you use such data sharing tools as the whiteboard, file 

transfer, chat, and application sharing. If this error occurs, shut 

down Windows and restart your computer. This error does not occur 

if you are using the Intel Video Phone for Internet Video 

Conferencing software. 



Chapter 4. Solving Computer Problems 103 



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Troubleshooting Guide 



Troubleshooting Guide 



The following chart shows how to find or solve a problem. 



If a beep sounds, if a message appears, or if a function-related 
problem occurs: 



1 Find your symptom from the table 
and try solving the problem. 

2 If you can't solve the problem, run 
the test and make sure the hardware 
and the device drivers are OK. 

3 Note the error code and have the 
computer serviced. 



"Troubleshooting 
Charts" on 
page 105. 
"Testing Your 
Computer" on 
page 131. 

Chapter 5. 



If you accidentally lose or damage software in your computer: 



Recover it by using either the ThinkPad 
Customization CD, the Recovery CD, or 
the Diskette Factory. 



^ "Recovering Lost 
or Damaged 
Software" on 
page 133. 



104 IBM ThinkPad 560Z User's Reference 



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Troubleshooting Charts 



Troubleshooting Charts 



If your computer has an error, it often displays a message or an error 
code, or a beep sounds when you power it on. Go through the 
charts and look for your problem. If you find the problem, go to the 
page indicated and do the specified action. 



Troubleshooting Chart 


Page 


Error codes or messages 


106 


No error codes or messages 


111 


Input problems 


112 


Suspend or hibernation problems 


113 


LCD problems 


116 


Indicator problems 


117 


Battery problems 


117 


A hard disk drive problem 


118 


Infrared communication problems 


118 


A universal serial bus problem 


119 


PC Card problems 


120 


A printer problem 


123 


External monitor problems 


124 


Port replicator problems 


125 


Other option problems 


127 


Software problems 


129 


Other problems 


129 



Chapter 4. Solving Computer Problems 105 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Troubleshooting Charts 



Error Codes or Messages 

Note: In the charts, x can be any character. 



Message 


Action 


19990301 
19990302 
19990305 

(Incorrect connection of 
the hard disk drive might 
cause these error codes 
to appear.) 


Your computer can't find the startup drive. Do the following: 

1 . Power off the computer. 

2. Press and hold F1 ; then power on the computer to start Easy-Setup. Hold 
F1 until the Easy-Setup menu appears. 

3. Select the Start up icon. If you are unable to set the startup sequence, 
have the computer serviced. 

4. Check the devices in the startup sequence box. Is the default drive listed in 
the startup sequence box? 

Yes Exit this window, and power off the computer. 
No Select the Reset icon. 

5. Is an operating system installed? 

Yes Go to step 7. 

No Install the operating system in your computer. 

6. After you install the operating system, power off the computer. 

7. Power on the computer. 

If the same screen message appears, have the computer serviced. 


i99xxxxx 
(except the above 
i999030x errors) 


Have the computer serviced. 


158 

(supervisor password 

error) 


The hard-disk-drive password was not set, even though the supervisor password 
was set. Do the following: 

1 . Type the supervisor password at the password prompt, and press Enter. 

2. A POST error prompt appears; then press Enter. 
The password menu appears. 

3. Select the Supervisor icon. 

The same password as the supervisor password is set on the hard disk 
drive. 

4. Press Esc to restart the computer. 



106 IBM ThinkPad 560Z User's Reference 



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Troubleshooting Charts 



Message 


Action 


159 

(supervisor password 

error) 


The hard-disk-drive password is not set the same as the supervisor password. 
Do the following: 

1 . Type the supervisor password at the password prompt, and press Enter. 

2. Type the hard-disk-drive password at the hard-disk-drive password prompt, 
and press Enter. 

3. A POST error prompt appears; then press Enter. 
The password menu appears. 

4. Select the Supervisor icon. 

The same password as the supervisor password is overwritten on the hard 
disk drive, as the new hard-disk-drive password. 

5. Press Esc to restart the computer. 


16xor 17x 
(undefined date or 
configuration error) 


Follow the instructions on the screen. 


174 

(device configuration 

error) 


Make sure that the hard disk drive is connected correctly. If the problem 
persists, have the computer serviced. 


175, 177, 178 
(EEPROM error) 


Have the computer serviced. 


183 

(invalid password error) 


The password entered at the supervisor password prompt is invalid. Check your 
supervisor password. 


184 

(invalid password error) 


The password entered is invalid. 

Power off the computer and wait at least 5 seconds; then power it on again and 
type the correct password. 


185 

(startup sequence error) 


The startup sequence is not valid. Power off the computer and wait at least 5 
seconds; then power it on again to reset the startup sequence in Easy-Setup. 


190 

(critical low-battery error) 


The computer powered off, because the battery is low. 

Connect the AC Adapter to the computer and charge the battery pack, or 
replace the battery pack with a fully charged one. 


192 

(cooling fan error) 


Have the computer serviced. 



Chapter 4. Solving Computer Problems 107 



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Troubleshooting Charts 



Message 


Action 


195 

(hibernation error) 


The system configuration differs between the time your computer entered 
hibernation mode and the time it exited this mode, and your computer cannot 
resume normal operation. 

Change the system configuration to what it was before your computer 

entered hibernation mode. 

If the memory size was changed, re-create the hibernation file. 


196 

(hibernation error) 


The computer cannot read the hibernation file. 
Have the computer serviced. 


225 

(unsupported memory) 


The installed DIMM is not supported. 

Note: The ThinkPad 560Z computer supports EDO DRAM only. It does not 
support SDRAM. 


2xx 

(memory error) 


Make sure that the DIMM option is correctly installed. 


30x 

(keyboard error) 


Make sure that no object is placed on the keyboard or on the external keyboard, 
if you have one. Power off the computer and power off all attached devices. 
Power on the computer first; then power on the attached devices. 

If you still have a problem, do the following: 

If an external keyboard is connected, do the following: 

- Power off the computer and disconnect the external keyboard; then 
power on the computer. Make sure that your keyboard operation is 
correct. If it is, have the external keyboard serviced. 

- Make sure that the external keyboard is connected to the correct 
connector. 

Test the computer by selecting the Start icon in the Easy-Setup "Test" 
submenu. 

- If the computer stops during the test, have the computer serviced. 


6xx 

(diskette error) 


Have the computer serviced. 


11xx 

(serial port error) 


Have the computer serviced. 


12xx 
(infrared error) 


Have the computer serviced. 


17xx 

(hard disk error) 


Have the computer serviced. 


1801 

(unsupported port 
replicator) 


The attached port replicator is not supported. 



108 IBM ThinkPad 560Z User's Reference 



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Troubleshooting Charts 



Message 



Action 



24xx 
(video error) 



Have the computer serviced. 



808x 

(PC Card slot error) 



Have the computer serviced. 



860x 

(pointing device error) 



Make sure that the external mouse or the external keyboard is connected 
correctly. If it is connected correctly, Have the computer serviced. 



Diskette and F1 prompts 



u 



Make sure that the self-starting diskette is inserted correctly (with the label 
facing up and metal-shutter end first) in the diskette drive. 

If it is, press F1. If both prompts remain, have the computer serviced. 



A 163 error appears and 
then the Date and Time 
window appears. 



]TJ EEH.12.31 

© 23:59:59 


J 


B^H Is—I 


B 



Neither the date nor the time is set in the computer. 

Set the date and time. 

When both the power-on password and supervisor password are set, do the 
following: 

1. Power on the computer. 

The password prompt appears after the error code. 

2. Type the supervisor password, nofthe power-on password. 
An error window appears. 

3. Click on OK or press Enter. 

4. Set the time and date in the next window; then press Enter. 
The system reboots. 



The power-on password 
prompt 



m\ 



& 



A power-on password or supervisor password is set. Type the correct password 
and press Enter to use the computer (see page 70). 

If the power-on password is not accepted, a supervisor password might have 
been set. Type the supervisor password and press Enter. 

If you still have a problem, have the computer serviced. 



The hard-disk-drive 
password prompt 



& 



A hard-disk-drive password is set. Type the correct password and press Enter 
to use the computer (see page 70). 

If you still have a problem, have the computer serviced. 



Chapter 4. Solving Computer Problems 109 



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Troubleshooting Charts 



Message 



Action 



The "Test" submenu 



i 1 

S = □ m J^ B S 
«» 4» ^ 

=* & & 



Select the Start icon and follow the instructions to test your system. 

If you cannot complete the test, have the computer serviced. 

If the test does not find the problem, but the problem persists, see if you can 

find your problem in the Troubleshooting Charts. 

If the test ends in an error, note the error code and have the computer 

serviced. 



A POST error prompt 



ERROR 



[e^HfS^I 



An error was found during POST. Press Enter; then select Start from the 
"Test" submenu and run the test. 

If the test ends in an error, note the error code and have the computer serviced. 



An error prompt 



xxxxx-(g) — F| 



Power off the computer and start Easy-Setup; then select Test to test the 
computer. 

If the test ends in an error, note the error code and have the computer serviced. 

You can start the operating system by pressing F1 instead, and ignore the error. 



The DOS full-screen looks 
smaller. 




If you use a DOS application that supports only the 640x480 resolution (VGA 
mode), the screen image might appear smaller than the display size. This is to 
maintain compatibility with other DOS applications. To expand the screen 
image to the same size as the actual screen, start the ThinkPad Configuration 



program and click on LCD ( <==»); then enable the Screen expansion function. 
(The image might look slightly distorted.) 

Note: You can use the Fn+F8 keys to do the same thing. 



A panel or message that 
is not listed in the 
troubleshooting charts. 



Power off the computer and start Easy-Setup; then select Test to test the 
computer. 

If the test ends in an error, note the error code and have the computer serviced. 

If you cannot start Easy-Setup, have the computer serviced. 



xxxxx KB OK appears 
and the computer stops. 



Have the computer serviced. 



110 IBM ThinkPad 560Z User's Reference 



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Troubleshooting Charts 



No Error Codes or Messages 



Problem 


Action 


The screen is blank and 
you don't hear any beeps. 

Note: If you are not sure 
whether you heard any 
beeps, power the 
computer off; then power 
it on again, and listen 
again. 

If you are using an 
external monitor, go to 
"External Monitor 
Problems" on page 124. 


If a power-on password is set, press any key to display the power-on password 
prompt, and then type the correct password and press Enter (see page 70). 

If the power-on password does not appear, the brightness control might be set 
to minimum brightness. Adjust the brightness. 

If the screen still remains blank, make sure that: 

The battery pack is installed correctly. 

The AC Adapter is connected to the computer and the power cord is 

plugged into a working electrical outlet. 

The computer power is on. (Power on the power switch again for 

confirmation.) 

If these items are correct and the screen remains blank, have the computer 
serviced. 


The screen is blank and 
you hear a continuous 
beep, or two or more 
beeps. 


Have the computer serviced. 


Only the cursor appears. 


Reinstall your operating system and power on the computer. 
If you still have a problem, have the computer serviced. 



Chapter 4. Solving Computer Problems 111 



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Troubleshooting Charts 



Input Problems 



Problem 


Action 


The cursor does not move 
after the computer 
awakens from one of the 
power management 
modes. 


Make sure you followed the instructions in "Advanced" in the Online User's 
Guide correctly when you installed Windows with the Advanced Power 
Management (APM) option. 


All or some keys on the 
keyboard do not work. 


If the problem occurred immediately after the computer returned from 

suspend mode, enter the power-on password if it is set. 

If an external keyboard is connected, the numeric keypad on your computer 

cannot work. This is not a defect. 

If an external numeric keypad or a mouse is connected: 

1 . Power off the computer. 

2. Remove the external numeric keypad or the mouse. 

3. Power on the computer and try using the keyboard again. 

If the keyboard problem is solved, check the connection of the external 
numeric keypad, external keyboard, or mouse. 

If you still have a problem, have the computer serviced. 


The cursor drifts when the 
computer is powered on 
or after it resumes normal 
operation. 


The cursor might drift when you are not using the TrackPoint during normal 
operation. This is a normal characteristic of the TrackPoint and is not a defect. 
Cursor drifting might occur for several seconds under the following conditions: 

When the computer is powered on. 
When the computer resumes normal operation. 
When the TrackPoint is pressed for a long time. 
When the temperature changes. 


The cursor does not work 
for a while after the 
settings in the "TrackPoint 
Properties" window have 
been changed. 


This is a normal characteristic of the cursor. Wait for several seconds until the 
cursor returns to the normal state. 


The mouse or pointing 
device does not work. 


Make sure that the pointing device is enabled in the ThinkPad Configuration 

program. 

Make sure that the mouse or pointing-device cable is securely connected to 

the computer. 

Try using the TrackPoint. If the TrackPoint works, the error might be due to 

the mouse. 

If your mouse is incompatible with the IBM PS/2 mouse, disable the 

TrackPoint using the ThinkPad Configuration program. 

Note: See the manual supplied with the mouse for more information. 



112 IBM ThinkPad 560Z User's Reference 



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Troubleshooting Charts 



Problem 


Action 


The mouse buttons don't 
work. 


Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall 
PS/2 TrackPoint. See "Advanced" in the Online User's Guide for how to install 
the driver. 


A number appears when 
you type a letter. 


The numeric lock function is on. To disable it, press and hold Shift; then press 
NumLk. 


All or some keys on the 
external numeric keypad 
do not work. 


Make sure that the external numeric keypad is correctly connected to the 
computer. 


All or some keys on the 
external keyboard do not 
work. 


To use an external keyboard, you need to attach the keyboard/mouse connector 
to the computer. Make sure that: 

The keyboard/mouse connector is correctly connected to the computer. 

The keyboard connector is connected to the correct side of the 
keyboard/mouse connector. 

If these items are correct, disconnect the keyboard/mouse connector from the 
computer and make sure that the operation of the system keyboard is correct. If 
the system keyboard works, have the keyboard/mouse connector or the external 
keyboard serviced. 



Suspend or Hibernation Problems 



Problem 


Action 


The computer enters 
suspend mode 
automatically. 


The computer enters suspend mode automatically when the processor 
temperature reaches a certain level. 

This is not a defect. 


The computer enters 
suspend mode 
immediately after POST 
(the suspend lamp turns 
on). 


Make sure that: 

The battery pack is charged. 

The operating temperature is within the acceptable range. Refer to 

Appendix A. 

If these items are correct, have the computer serviced. 


Error 1 9 appears and the 
computer immediately 
powers off. 


The battery pack power is getting low. Connect the AC Adapter to the 
computer, or replace the battery pack with a fully charged one. 



Chapter 4. Solving Computer Problems 113 



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Troubleshooting Charts 



Problem 


Action 


The computer does not 
return from suspend 
mode, or the suspend 
lamp stays on and the 
computer does not work. 


The computer automatically enters suspend or hibernation mode when the 
battery power is empty. Do one of the following: 

Replace the battery pack with a fully charged one and then press Fn. 
Connect the AC Adapter to the computer; then press Fn. 


The LCD is blank after 
resuming. 


Check if an external monitor was connected before the computer entered 
suspend mode. Do not disconnect the external monitor while the computer 
is in suspend mode or hibernation mode. If no external monitor is 
attached when the computer resumes, the LCD remains blank and output 
is not displayed. This restriction does not depend on the resolution value. 


Your computer does not 
enter suspend or 
hibernation mode. 


Check if the any option has been selected to disable your computer from 

entering suspend or hibernation mode. For more information "► "Basic" in the 
Online User's Guide. 



114 IBM ThinkPad 560Z User's Reference 



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Troubleshooting Charts 



Problem 



Action 



The computer does not 
enter hibernation mode 
with the Fn+F12 key 
combination. 



Enable hibernation mode as follows: 
For Windows 98: 

1. Start the ThinkPad Configuration program. 






Click on Power Management ( 

Click on the Hibernation tab. 

Click on the Enable hibernation... button. 

Click on the Create Now button. 



The computer cannot enter hibernation mode if you are using one of the IBM 
communication PC Cards. 

To enter hibernation mode, stop the communication program, and then remove 
the PC Card or turn off power on the PC Card slot using the Control Panel. 

For Windows NT: 

Note: You must format your hard disk with the FAT format system to use 
hibernation mode in Windows NT. If you format your hard disk with 
NTFS, the Windows NT default format, you cannot use hibernation 
mode. 

1. Start the ThinkPad Configuration program. 

2. Click on Power Management ( ^| ). 

3. Click on Suspend/Resume Options 

4. Click on Enable Hibernation. 

5. Click on OK. 



(.» 



The computer cannot enter hibernation mode when you are using one of the 
IBM communication PC Cards. 

To enter hibernation mode, stop the communication program, and then remove 
the PC Card or turn off power on the PC Card slot using the Control Panel. 



Chapter 4. Solving Computer Problems 115 



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Troubleshooting Charts 



LCD Problems 



Problem 


Action 


The screen is unreadable 
or distorted. 


Make sure that: 

The display device driver is installed correctly. 

The display resolution and color depth are correctly set. 

The monitor type is correct. 

To check, do as follows: 

1. Click on Start. 

2. Move the cursor to Settings and Control Panel. 

3. Click on Control Panel, and then double-click on Display. 

4. Select the Settings tab. 

5. Check if the color depth and resolution are correctly set. 

6. Click on Advanced.... 

7. Select the Adapter tab. 

Make sure it shows "NeoMagic MagicGraph 128XD." 

8. Select the Monitor tab. 

Make sure the information is correct. 


Incorrect characters 
appear on the screen. 


Did you install the operating system or application program correctly? 
If they are installed and configured correctly, have the computer serviced. 


The screen stays on even 
after you power off your 
computer. 


Press the power shutdown switch with the tip of a pen and power off your 
computer; then power it on again. 


Missing, discolored, or 
bright dots appear on the 
screen every time you 
power on your computer. 


This is not a problem. It is an intrinsic characteristic of the TFT technology. 
Your computer display contains multiple thin-film transistors (TFTs). A small 
number of missing, discolored, or bright dots on the screen might exist all the 
time. 



116 IBM ThinkPad 560Z User's Reference 



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Troubleshooting Charts 



Indicator Problems 



Problem 


Action 


The battery status 
indicator does not go on 
even though a battery 
pack is installed in the 
computer. 


The over-current protection device inside the battery pack has been activated. 
Wait several hours and try again. If the indicator still does not go on, replace 
the battery pack or have the computer serviced. 


The diskette-drive-in-use 

icon stays on. 


If a diskette is in the drive, make sure that: 

- The externally diskette drive is firmly connected to the computer. 

- The diskette contains the necessary files to start the system. 

- There is nothing wrong with your application program. 

- There is nothing wrong with the diskette. 

- The diskette is inserted correctly (label facing up and the metal-shutter 
end first) in the diskette drive. 

If these items are correct, have the computer serviced. 

If there is no diskette in the drive, have the computer serviced. 



Battery Problems 



Problem 


Action 


The battery pack cannot 
be fully charged in 3 
hours by the power-off 
charging method. 


The battery pack might be over-discharged. Do the following: 

1 . Power off the computer. 

2. Make sure that the over-discharged battery pack is in the computer. 

3. Connect the AC Adapter to the computer and let it charge. 

If the battery pack cannot be fully charged in 24 hours, use a new battery pack. 


Your computer shuts 

down before the battery 

status indicator shows 

empty. 

-or- 

Your computer operates 

after the battery status 

indicator shows empty. 


Repeat discharging and charging the battery pack at least three times. 


The operating time for a 
fully charged battery pack 
is short. 


Repeat discharging and charging of the battery pack three to six times. If you 
still have a problem, use a new battery pack. 



Chapter 4. Solving Computer Problems 117 



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Troubleshooting Charts 



Problem 


Action 


The computer does not 
operate with a fully 
charged battery pack. 


The over-current protective function in the battery pack might be activated. 
Power off the computer for 1 minute to reset this function; then power it back on 
again. 



A Hard-Disk-Drive Problem 



Problem 


Action 


The hard disk drive makes 
an intermittent rattling 
noise. 


The rattling noise might be heard when: 

The hard disk drive starts accessing the data or when it stops. 
You are carrying the hard disk drive. 
You are carrying your computer. 

This is a normal characteristic of a hard disk drive and is not a defect. 



Infrared Communication Problems 



Problem 


Action 


Your computer cannot 
communicate with other 
devices using the infrared 
port. 


Make sure that: 

The communication speeds are the same. 

The infrared ports are clean. 

No objects are between the computer and the communicating device. 

The distance and angle between your computer and the device is within the 

set range. 

The application software in the other computer is compatible with that in 

yours. 

You are not operating under direct sunlight. 

The infrared ports are directly facing the other communication port. 

Communication might be affected by the light from the display on the computer. 
To avoid this, open the display to a wide angle. 

The same communication application has to be running on your computer and 
the other computer. Refer to the application manuals for more information. 

ThinkPad mode cannot be used if you are using a conventional communication 
application that uses the serial port and cable for data exchange. (In this case, 
the infrared port is a substitute for them.) 



118 IBM ThinkPad 560Z User's Reference 



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Troubleshooting Charts 



Problem 


Action 


Incorrect data is sent 
between your computer 
and a communicating 
device. 


Make sure that: 

The distance and angle between your computer and the device is within the 

set range. 

The communication speeds are the same. 

There are no other devices that radiate infrared rays, such as 

remote-controlled devices or wireless headphones, near your computer or 

the communicating device. 

You are not operating under direct sunlight. 

No fluorescent lamps are near your computer or the communicating device. 


You cannot use DMA 
channels for both the 
parallel connector and the 
infrared port. 


If you enable ECP and choose DMA3 (the default value) for the parallel 
connector, you might be prompted if you want to disable DMA for the infrared 
port. To use DMA channels for both the parallel and infrared ports, do the 
following: 

1 . Click on OK to disable DMA for the infrared port. 

2. Close a parallel port panel. 

3. Click on the Infrared device button to open the infrared panel. 

4. Choose DMAO or DMA1 for infrared port on the panel. 

5. If you see the panel prompting if you want to disable DMA for an audible 
device, click on OK. 



A Universal Serial Bus (USB) Problem 



Problem 


Cause and Action 


A device connected to the 
USB connector does not 
work. 


1 . Make sure that the USB device is connected correctly. 

2. Open the "Device Manager" window, and make sure that the USB device 
setup is correct, and that computer resource assignment and device driver 
installation are correct. 

Note: To open the "Device Manager" window, click on Start and move the 
cursor to Settings and Control Panel. Click on Control Panel and 
double-click on System. Then click on the Device Manager tab in 

the "System Properties" window. 

Refer to "Testing Your Computer" on page 131 and run the diagnostic test for 
the USB connector. 



Chapter 4. Solving Computer Problems 119 



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Troubleshooting Charts 



PC Card Problems 



Problem 


Action 


The PC Card shows 
"Ready," but it does not 
work correctly. 


Make sure that: 

The system resources reserved for the PC Card do not conflict with other 
system devices. 

Refer to "Advanced" in the Online User's Guide. 

The resources reserved for the PC Card match the settings in the 
application program. 

If you are using a modem card, check the COM number, I/O port address, 
and IRQ level. If you are using a network card, check the I/O port address, 
IRQ level, and memory window address. To check the resources assigned 
to the PC Card, click on PC Card Slots and the Allocated Resources tab 
in the ThinkPad Configuration program. 


A system resource conflict 
occurred when a PC Card 
was used. 


See "Advanced" in the Online User's Guide. 



120 IBM ThinkPad 560Z User's Reference 



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Troubleshooting Charts 



Problem 


Action 


Your PC Card modem 


Make sure that the infrared port is disabled and the modem is set up correctly. 


does not work. 


Make sure that the COM port you set for the modem with the ThinkPad 




Configuration program is the same in the following procedure and that there is 




no resource conflict. 




For Windows 98: 




To set up the modem, do the following: 




1. Click on Start and move the cursor to Settings and Control Panel. 




2. Click on Control Panel, and then double-click on Modem. 




The "Modem Properties" window appears. 




3. Make sure the PC Card (PCMCIA) modem is in the window. 




4. Click on Properties, not Dialing Properties. 




5. Click on the Connection tab. 




6. If there is a check mark ( ) in the Wait for dial tone before dialing check 




box, click and remove it. 




7. Click on Advanced.... 




8. If there is a check mark ( ) in the Use error control check box, click and 




remove it. 




9. Put a check mark ( ) in the Use flow control check box by clicking on it 




and make sure that Hardware (RTS/CTS) is selected. 




10. Close the window by clicking on OK. 




11. Return to the "Modem Properties" window by clicking on OK. 




12. Click on Dialing Properties in the "Modem Properties" window, and fill in all 




boxes. 




Note: Click on either Tone dialing or Pulse dialing. Most telephones 




today use tone dialing. 




13. Click on OK. 




14. Click on Close to close the window. 




15. Close all active windows. 




Run your modem application again. 


PC Card support software 


Make sure that: 


does not recognize your 
PC Card. 


If the PC Card is not a modem, an ATA, a Flash, or an SRAM card, you 


have the proper client device driver for the card. 




Your PC Card supports PCMCIA Release 2.0, 2.01, or 2.10. Refer to the 




manual that came with your PC Card. 




If your PC Card does not support PCMCIA Release 2.0, 2.01, or 2.10, you 




cannot use PC Card Director. Contact your PC Card supplier. 




Your PC Card is working by following the diagnostic instructions for your PC 




Card, if any. 



Chapter 4. Solving Computer Problems 121 



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Troubleshooting Charts 



Problem 


Action 


The PC Card is 
recognized by PC Card 
support software, but the 
"Not Ready" or "Not 
Configured" message is 
shown. 


Make sure that: 

The PC Card enabler is installed. 

Refer to the manuals supplied with your PC Card. 

If the PC Card is not a modem, an ATA, a Flash, or an SRAM card, you 
have the proper client device driver for the card. 

The resources for the PC Card are correctly reserved. 

Refer to "Basic" in the Online User's Guide. 


The ATA PC Card does 
not run correctly. 


If the ATA PC Card is set up in CardSoft Mode, there are some cards that the 
system cannot correctly recognize. Change the card driver to Plug and Play as 
follows: 

1. Start the ThinkPad Configuration program. 

2. Click on PC Card Slots. 

The "PC Card Slots" window appears. 

3. Click on Device Manager. 

The "System Properties" window appears. 

4. Double-click on PCMCIA Socket. 

5. Click on PCMCIA Card Services. 

The "PCMCIA Card Service Properties" window appears. 

6. Click on Driver tab and then the Update Driver button. 
The "Update Device Driver Wizard" window appears. 

7. Follow the instructions on the screen. 


The PC Card is installed 
and configured, but it 
does not work. 


Modem card: Make sure all settings in the "Modem Control" panel and in 
your communication application correspond and are correct. 

SCSI card: Make sure the correct driver for the SCSI card is installed. 

Note: SCSI cards can be inserted while you are operating your computer; 
however, it is recommended that you insert them at boot time. 

Network card: Make sure all network components are correctly installed. 

Combo card: Make sure the correct driver for the Combo card is installed. 
Reboot the system, and then insert the Combo card. 



122 IBM ThinkPad 560Z User's Reference 



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Troubleshooting Charts 



A Printer Problem 



Problem 


Action 


The printer does not work. 


Make sure that: 

The parallel connector is enabled. 

1. Start the ThinkPad Configuration program. 

2. Click on Parallel Port ( ^*). 

3. Select Enable. 

4. Click on OK. 

The printer is turned on and ready to print. 

The printer signal cable is connected to the correct connector of your 

computer. 

If these items are correct and the printer still does not work, run the tests 
described in the printer manual. If the tests show that the printer is OK, have 
the computer serviced. 



Chapter 4. Solving Computer Problems 123 



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Troubleshooting Charts 



External Monitor Problems 



Problem 


Action 


The external monitor is 
blank. 


Do the following: 

1 . Connect the external monitor to another computer to make sure it works. 

2. Reconnect the external monitor to your computer. 

3. Start the ThinkPad Configuration program. 

4. Click on External Display ( ™) or LCD + External Display ( tO|) on the 
toolbar in the ThinkPad Configuration. 

If nothing appears on the external monitor, have the computer serviced. 


You cannot set a higher 
resolution than the 
present one on your 
external monitor. 


Make sure that: 

The display driver is installed correctly by doing the following: 

1. Click on Start. 

2. Move the cursor to Settings and Control Panel. 

3. Click on Control Panel, and then double-click on Display. 

4. Select the Settings tab in the "Display Properties" window. 

5. Click on the Advanced... button. 

6. Click on the Adapter tab. Make sure that it shows "NeoMagic 
MagicGraph 128XD." 

If you are not sure that the display driver is installed correctly, reinstall it. 
An appropriate monitor type is selected by doing the following: 

1. Click on Start. 

2. Move the cursor to Settings and Control Panel. 

3. Click on Control Panel, and then double-click on Display. 

4. Select the Settings tab in the "Display Properties" window. 

5. Click on the Advanced... button. 

6. Click on the Monitor tab. 

7. Click on the Change... button. 

The "Update Device Driver Wizard" appears. 

8. Follow the instructions on the screen by selecting Display a list of all 
the drivers in a specific location, so you can select the driver you 
want, and then Show all hardware. 

9. Select Manufacturers and Models for your monitor. 

10. Click on OK to close the "Advanced Property" window. 

11. Set Color and Screen area in the "Display Properties" window. 

12. Click on the OK button. 



124 IBM ThinkPad 560Z User's Reference 



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Troubleshooting Charts 



Problem 


Action 


The screen is unreadable 
or distorted. 


Make sure that: 

The display driver is installed correctly by doing the following: 

1. Click on Start. 

2. Move the cursor to Settings and Control Panel. 

3. Click on Control Panel, and then double-click on Display. 

4. Select the Settings tab in the "Display Properties" window. 

5. Click on Advanced.... 

6. Click on the Adapter tab. 

Make sure that it shows "NeoMagic MagicGraph 128XD." 
The monitor is set correctly by doing the following: 

1. Click on the Advanced... button in the Settings tab in the "Display 
Properties" window. 

2. Click on the Monitor tab. 

3. Make sure you choose the correct monitor. 

4. Click on OK to close the window. 

The refresh rate is correctly selected by doing the following: 

1 . Click on the Adapter tab. 

2. Select the correct refresh rate for your monitor. 
If you are not sure, select Optimal. 

If the settings are correct, run the tests described in the manual supplied with 
the external monitor. If the tests show that the external monitor is OK, have the 
computer serviced. 


Wrong characters appear 
on the screen. 


Did you install the operating system or application program with the correct 
procedure? 

If you did, have the external monitor serviced. 



Port Replicator Problems 



Problem 


Action 


The computer hangs 
when you power on or 
resume operation. 


Make sure that: 

The AC Adapter is connected to the port replicator. 
The power-on indicator of the port replicator is on. 
The computer is securely attached to the port replicator. 

If there is still a problem, have the port replicator serviced. 



Chapter 4. Solving Computer Problems 125 



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Troubleshooting Charts 



Problem 



Action 



The PC Card installed in a 
port replicator is not 
recognized and the PC 
Card slots are unusable. 



Make sure that: 

The AC Adapter is connected to the port replicator. 
The power-on indicator of the port replicator is on. 
The computer is securely attached to the port replicator. 

This problem might happen when you reinstall Windows 98, or when you 
initialize the system with Easy-Setup. 

Do the following procedure to confirm the settings of Windows 98: 

1 . Shut down Windows 98 and power off the computer. 

2. Connect the AC Adapter to the port replicator and attach the computer to 
the port replicator. 

3. Power on the computer and start Windows 98. 

4. Click on Start and move the cursor to Settings and Control Panel. Then 
click on Control Panel and double-click on System. 

5. Click on the Device Manager tab, and double-click on System Device and 
PCI Bus. 

6. Click on the Settings tab, and confirm that Use BIOS is selected. If not, 
click on USE BIOS. 

7. Click on IRQ Steering, and confirm that check marks are added in 
checkboxes of Get Use table using ACPI BIOS, Get IRQ table using US 
Specification table, and Get IRQ table from Read Mode PCIBIOS 2.1 
call. If not, add check marks in both boxes. 

8. Click on OK twice. 

9. Follow the instructions on the screen and restart the computer. 

This problem might also happen when you install a PC Card in a port replicator 
for the first time. 

To avoid this problem, do as follows: 

1. Click on Start and move the cursor to Settings and Control Panel. 

2. Click on Control Panel and double-click on System. 

3. Click on the Device Manager tab. 

4. Click on Refresh and OK. 



126 IBM ThinkPad 560Z User's Reference 



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Troubleshooting Charts 



Problem 


Action 


The MIDI connector of a 
port replicator does not 
work. 


To enable the MIDI connector of a port replicator, use the ThinkPad 
Configuration program. Make sure that the MIDI connector is enabled by doing 
the following procedure: 

1. Start the ThinkPad Configuration program. 

2. Click on MIDI/Joystick Port. 

3. Confirm that the MIDI Port is enabled. If not, click on Enable; then click on 
OK. 

4. Close the ThinkPad Configuration program and restart the computer. 

Note: When you restart the computer, the installation of a MIDI device driver 
might be required. Follow the instructions on the screen and install the 
device driver for your computer's operating system. 



Other Option Problems 



Problem 


Action 


An IBM option that you 
just installed does not 
work. 


Make sure that: 

The option is designed for your computer. 

The option was installed according to the instructions supplied with the 

option. 

Other installed options or cables are not loose. 

There is no I/O address or interrupt level (IRQ) DMA channel conflict. To 

see the system resource status, start the ThinkPad Configuration program 

and click on the respective device buttons. 

If the test program for the option did not find the problem, have the computer 
and option serviced. 


An IBM option that used 
to work no longer works. 


Make sure that: 

The option is securely connected to your computer. 

The option passes its own test. If the option came with its own test 

instructions, use those instructions to test the option. 

There is no system resource conflict (see "Advanced" in the Online User's 

Guide). 

If these items are correct and the test program did not find the problem, have 
the computer and option serviced. 



Chapter 4. Solving Computer Problems 127 



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Troubleshooting Charts 



Problem 



Action 



The serial connector does 
not work. 



Make sure that the serial connector is enabled by doing the following: 
For Windows 98: 

1. Start the ThinkPad Configuration program. 

_n_n_ 

2. Click on Serial Port ( "^jr). 

3. Select Enable. 

4. Click on Device Manager. 

5. Check the ports in the "Device Manager" window and make sure the 
settings are correct. 

6. Click on OK. 

For Windows NT: 

1. Start the ThinkPad Configuration program. 

2. Click on Serial Port ( ™\ ). 

3. Select Enable; then select COM1, COM2, COM3, or COM4. 

4. Click on OK. 



128 IBM ThinkPad 560Z User's Reference 



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Troubleshooting Charts 



Software Problems 



Problem 


Action 


An application does not 
run correctly. 


Check the following to make sure that the problem is not being caused by the 
application: 

Your computer has the minimum required memory to run the application. 
Refer to the manuals supplied with the application. 
The application is designed to operate with your operating system. 
Other applications run correctly on your computer. 

The necessary device drivers are installed ( ^ "Advanced" in the Online 

User's Guide). 

The application works OK when it is run on some other computer. 

If an error message appears when you are using the application program, refer 
to the manuals supplied with the application. 

If these items are correct and you still have a problem, contact your place of 
purchase or a service representative for help. 


The main window bitmap 
in the ThinkPad 
Configuration program is 
distorted (Windows NT 
only). 


Installing the Active Desktop, bundled with Internet Explorer Version 4.0 on 
Windows NT, might cause this problem. Do one of the following: 

Uninstall the Active Desktop. (Merely disabling the Active Desktop is not 

effective to avoid the problem.) 

Close the ThinkPad Configuration program and start it again. (This is a 

temporary recovery.) 



Other Problems 



Problem 


Cause or Action 


The computer locks or 
does not accept any input. 


Your computer might lock when it enters suspend mode during a 
communication operation. Disable the suspend timer when you are working 
on the network. 

To power off the computer, press the power shutdown switch using the tip of 
a ballpoint pen. 


The computer does not 
power off with the power 
switch. 


If the suspend indicator is on and you are working under battery power, change 
the battery to a fully charged one or change your power source to ac power. 

If you still have a problem, press the power shutdown switch using the tip of a 
ballpoint pen. 


The computer does not 
start from a diskette. 


Make sure that the startup sequence in Easy-Setup is set so that the computer 
starts up from the diskette drive (see page 20). 



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Troubleshooting Charts 



Problem 


Cause or Action 


Performance degrades 
when the computer gets 
hot during use. 


The processor speed might decrease under the following conditions: 

Use in a hot environment 

High-powered processing that requires high-power consumption 

This is not a defect. 


The ThinkPad 
Configuration window 
does not appear correctly 
in the Windows NT 
environment. 


Uninstall Active Desktop if Internet Explorer Version 4.0 is installed. 

-Or- 
Close the ThinkPad Configuration window and restart it. 
(This solves the problem temporarily.) 



130 IBM ThinkPad 560Z User's Reference 



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Testing Your Computer 



Testing Your Computer 



If you still have a problem with your computer after using the 
Troubleshooting Charts, test the computer using the Easy-Setup 
Test function. 

To test your computer, do the following: 

1 Press and hold F1 ; then power on the computer to start 
Easy-Setup. Hold F1 until the "Easy-Setup" menu 
appears: 



Easy-Setup 






a 



1 2 3 



rffli 



Config Date/Time Password Startup Test 



BIOS part number. Date nnnnnnn 12/31/98 

System-unit serial number nnnnnnnnnnnnnn 
System board serial number nnnnnnnnnnn 
Microprocessor Pentium!**) II Processc 

uu I D nnnnnnnn-nnnn-nnnn-nnnn-nnnnnnnnnnnn 

** Trademark of Intel Corporation 



You will hear a short beep. If you are not sure whether you 
heard a beep, press Fn+PgUp a few times to make the 
speaker volume loud, power off the computer and try again. If 
you still don't hear a beep, the speaker is not working. Have 
your computer serviced. 



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Testing Your Computer 



2 Select the Test icon; then select the Start icon or press 
Enter. 



TE Do not touch the keyboard or the pointing device during the test. 



Start 








n 

Restart 


S O □ 

SystemBoard Memory Display 


Q 

HDD 


1 

FDD-1 


PCMCIA-1 


a m 

Parallel Serial 


Infrared Audio USB-1 










s 2 P 4 

FDD-2 PCMCIA-2 USB-2 





X B 






If you cannot go to the next menu, have the computer 
serviced. 

If an X appears to the left of a device with an error code 
below it, make a note of the error code and have the 
computer serviced. 



132 IBM ThinkPad 560Z User's Reference 



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Recovering Lost or Damaged Software 

Recovering Lost or Damaged Software 

This section describes how to recover lost or damaged software. 

Using the Diskette Factory 

To recover a particular device driver or utility program, create the 
backup diskettes for it with the Diskette Factory; then reinstall it. 

To create the backup diskettes, do the following: 

1 Click on Start. 

2 Move the cursor to Programs and ThinkPad 560; then 
click on Diskette Factory. 

3 Click on the tab at the top corresponding to the operating 
system you are using. 

4 Click on the diskette group for the backup copy that you 
want to make. 

1. You can select more than one group by clicking while 
pressing Ctrl. 

2. The number of the diskettes required is shown beside the 
diskette group. You do not need to use a blank diskette; the 
Diskette Factory prompts you to reformat diskettes that are 
not blank. 

5 Click on Build. 

6 Follow the instructions on the screen. 

For detail on how to install software ^ "Advanced" in the 
Online User's Guide. 

Using the ThinkPad Customization CD 

You need an external CD-ROM drive. 



Use a CD-ROM drive that is compatible with your computer. 





Chapter 4. Solving Computer Problems 133 



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Recovering Lost or Damaged Software 




The ThinkPad Customization CD is provided for your installation 
convenience. If you need to reinstall a software application or a 
hardware device driver, put the ThinkPad Customization CD in your 
CD-ROM drive. The menu of the features appears automatically. 

The ThinkPad Customization CD is compatible with Internet 
Explorer Version 4.0 or later. Some functions are available in 
other Web browsers. See the instructions printed on the CD 
label for more information. 

The following features are included: 

Getting Started 

Use this page for first-time setup, such as registration and 
ThinkPad personalization. 

System Customization 

Use this page for doing the following: 

- Reinstalling a software application for Windows 98 

- Reinstalling a hardware device driver for Windows 98 

- Installing all hardware device drivers when installing 
Windows 95 

- Installing all hardware device drivers when installing 
Windows NT 

News and Updates 

This page has all of the latest tools and links to the IBM Web site 
for system information, service and support information, and 
other information. 

Online Library 

In case you do not have the Online User's Guide on your hard 
disk drive, you always have a copy on your ThinkPad 
Customization CD. 

Using the ThinkPad Customization CD 

This page contains an overview of ThinkPad Customization CD. 



134 IBM ThinkPad 560Z User's Reference 



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Recovering Lost or Damaged Software 



Using the Recovery CD 

The Recovery CD package consists of a boot diskette and a 
CD-ROM containing the original preinstalled image. 

You need an external CD-ROM drive. 



ENTION 



ATTENTiC 



This CD deletes all personal data 
and your customized 
configuration setting. It resets 
your computer to most of the 
factory-shipped default values. 
You should back up your 
personal files before you use this 
CD. 



NOTE 



Use a CD-ROM drive that is compatible with your computer. 



1 Power off the computer. 

2 Connect the CD-ROM drive to your computer. 

3 Connect the external diskette drive to your computer. 

4 Insert the Recovery CD Boot Diskette into the diskette 
drive. 

5 Power on the computer. 
Your hard disk is formatted. 

6 Insert the CD-ROM into the CD-ROM drive. 

7 Follow the instruction that appears on the screen. 

8 When the process is complete, remove the Recovery CD 
Boot Diskette from the diskette drive. 

9 Press Restart. 

Your computer restarts with the original preloaded 
software and hardware configuration. 



Chapter 4. Solving Computer Problems 135 



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Recovering Lost or Damaged Software 



136 IBM ThinkPad 560Z User's Reference 



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Chapter5 



Getting Service 



If you need further assistance, you can call your IBM reseller or IBM 
marketing representative. 

You will need to know the following information when requesting 
repair service: 

Identification number of your computer 
Options installed in your system 

Note: Use the record sheet on page 139. 

Error message or problem 

Note: Error messages can help identify which service action is 
required and help the service representative provide quick 
and efficient service. 

Use the record sheet on page 140. 



Copyright IBM Corp. 1998 



137 



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— About Your Warranty 

During the warranty period, you might be responsible for repair 
costs if the product damage was due to misuse, accident, 
modification, unsuitable physical or operating environment, or 
improper maintenance. 

For full information on product warranties, see Appendix C. 



For your convenience, write the service phone numbers here: 



138 IBM ThinkPad 560Z User's Reference 



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Information on Your Computer 



Information on Your Computer 



Option List 



DIMM 



MB 



PC Cards 



MB Hard Disk Drive 



External Diskette Drive 



Battery Pack 



Identification Numbers 

The serial number label is on the bottom of your computer. Write 
down the machine Type and the serial number (S/N) in the following 
box: 



IBM Product Name 


ThinkPad 560Z 


Machine Type 


2640- 


Serial Number 








Serial number label 



Chapter 5. Getting Service 139 



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Information on Your Computer 



Problem Recording Sheet 

Computer information: 

Machine type: 

Serial number: 



Date of purchase: / / 
Type of problem: 

Continuous problem Intermittent problem 

Error code: 

The operating system and its version number, if available: 

Windows 98 Version Windows 3.1 Version 

Windows 95 Version OS/2 Version 

Windows NT Version DOS Version 

Application programs running at the time of the problem: 



Problem symptom: 

Describe the problem specifically: 



Can the problem be reproduced? 
Yes No 

If yes, describe how it can be reproduced: 



140 IBM ThinkPad 560Z User's Reference 



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Customer Support and Service 



Customer Support and Service 



Purchasing an IBM PC hardware product entitles you to receive 
support and services during the limited warranty period. If you need 
additional support and services, a wide variety of extended solutions 
that addresses most needs are available for purchase. 

Help by ThinkPad Web Site 

You can get support and information at the ThinkPad Web site. 

The latest information about the ThinkPad computers 
► http://www.ibm.com/thinkpad 

The technical support information 
»► http://www.pc.ibm.com/support 

IBM may make improvements or changes in these Web sites at any 
time without any notice. 

Help by Telephone 

You can get support and information by telephone during the limited 
warranty period at no additional charge, through the IBM PC Support 
Line. Experienced technical-support representatives will be on hand 
to assist you in answering any questions you might have, such as: 

How to set up your computer 

How to install and set up your IBM options purchased directly 
from IBM or through an IBM reseller 

How to use the 30-day support for the preinstalled operating 
system 

How to get service 

Please have the following information ready when you call: 

Serial number of your computer and proof of purchase 

Description of the problem 

Exact wording of the error message 

Hardware and software configuration information for your system 



Chapter 5. Getting Service 141 



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Customer Support and Service 



If possible, be at your computer when you call: 

In the U.S. and Puerto Rico, call 1-800-772-2227. 
In Canada, call 1-800-565-3344. 

These lines are available 24 hours a day, 7 days a week. The 
answering technical-support representative can also fax or mail 
you technical or product information, such as: 

Product brochures 
Location of IBM resellers 
Services available from IBM 



ThinkPad EasyServ 

ThinkPad EasyServ is a courier repair service for IBM mobile 
products whereby your ThinkPad computer is picked up, sent to IBM 
for repair, and then returned to the location of your choice. This 
service is available at no additional charge during the limited 
warranty period. Most computers can be repaired the day that they 
arrive at the IBM repair location. 

Support personnel first try to solve your problem over the phone. If 
they are unsuccessful, you can arrange for EasyServ service by 
calling the PC Support Line. 

If possible, you should use the original ThinkPad shipping materials 
that your computer came in for re-sending it to IBM. If the box is not 
available, the courier will deliver a shipping carton and will return 
later to pick it up. This service is available only in the U.S. and 
Canada. 

Getting Help around the World 

If you make frequent overseas trips or you are residing abroad, you 
can register with the International Warranty Service Office. The 
office will issue an International Warranty Service Certificate, which 
you can use wherever IBM or IBM resellers sell and service IBM PC 
products. 



For more information on registering with the International 
Warranty Service Office, call 1-800-497-7426 in the U.S. or 
Canada. 



142 IBM ThinkPad 560Z User's Reference 



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Customer Support and Service 



Fax Information 



In the U.S. and Canada, if you have a touch-tone telephone and 
access to a fax machine, you can receive marketing and technical 
information on such topics as computer hardware, operating 
systems, and local area networks (LANs) by fax. You can call the 
IBM Automated Fax System 24 hours a day, 7 days a week. Follow 
the recorded instructions, and the information that you request will be 
sent your fax machine. 



To access the IBM Automated Fax System, call: 

In the U.S., 1-800-426-3395 
In Canada, 1-800-465-3299 



Electronic Support Services 



If you have a modem, you can access such public information 
services as the electronic bulletin boards and messaging areas, 
electronic conferences, and searchable databases available in 
several of the most popular online information services. 

Bulletin boards and online services contain information on many 
topics such as: 

PC user groups 

PC questions and answers 

OS/2 topics 

Problem solving 

Technical information 

Hardware and software configurations 

Networking 

The IBM Bulletin Board System (BBS) can be reached 24 hours a 
day, 7 days a week. Modem speeds of up to 14,400 baud are 
supported. Long-distance telephone charges might apply. 



Chapter 5. Getting Service 143 



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Customer Support and Service 



To access the BBS, call: 

In the U.S., 1-919-517-0001 

For Canada, call the center closest to you: 

- 905-316-4255 (Markham, Ontario) 

- 514-938-3022 (Montreal) 

- 416-492-1823 (Toronto) 

- 604-664-6466 (Vancouver) 



Commercial online services that have information on IBM products 
are: 

CompuServe: 

Use the GO word ThinkPad. 

Prodigy: 

Use the Jump command; type ibm and select PC Product 

Support. 

America Online: 

Use the Go to keyword IBM. 

You can also contact us on the Internet for answers to your technical 
support questions. If you link to our support home page, you can 
search for technical tips, download update drivers, and find out about 
many other things. You can visit the site at the following URL: 

http://www.pc.ibm.com/support 



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Customer Support and Service 



Personalized Web-based PC support provides PC users easy access 
to online support, including a personalized IBM Web site tailored to 
their machine type, computing environment, and such individual 
interests as business applications or games. Once you set up a 
profile with IBM, you are thereafter greeted by name and presented 
targeted information selected specifically to meet your particular 
needs. For example, if you are a corporate ThinkPad user, you 
might receive information on Microsoft Windows NT and remote 
connectivity. You can also choose to receive proactive e-mail, 
alerting you to time-saving hints and tips and such product-specific 
updates as modem speed and BIOS files. Interactive Web-based 
forums are monitored around the clock by IBM specialists, 
complementing its support on all the major Internet service providers. 
You can set up your profile at: 

http://www.pc.ibm.com/support 



Chapter 5. Getting Service 145 



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Purchasing Additional Services 



Purchasing Additional Services 

During and after the limited warranty period, you can purchase 
additional services, such as: 

Support for IBM and non-IBM hardware, operating systems, and 
application programs 

Network setup and configuration 

Upgraded or extended hardware repair services 

Custom installation 

The availability of the service and its name might vary by country. 

Enhanced PC Support Line 

Enhanced PC Support is available for desktop and mobile IBM 
computers that are not connected to a network. Technical support is 
provided for IBM computers and IBM or non-IBM options, operating 
systems, and application programs on the supported products list. 

This service includes technical support for the following: 

Installing and configuring your out-of-warranty IBM computer 
Installing and configuring non-IBM options in IBM computers 
Assistance with the preloaded operating system 
Using selected application software and games 
Tuning performance, such as memory management 
Installing device drivers remotely 
Setting up and using multimedia devices 
Identifying system problems 
Interpreting documentation 

You can purchase this service for a single incident or for multiple 
incidents. For more information about purchasing the Enhanced PC 

Support «► "Ordering Support Line Services" on page 148. 

Client Support Line 

Client support is available to provide assistance with the following: 

Installation and configuration of clients 

Identification of system problems related to the client in a 
network environment 



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Purchasing Additional Services 



Assistance with client network interface cards and options 

You can purchase this service on a one-time basis (for a single 
incident). 

Network and Server Support Line 

Network and Server Support includes all the features of the 
Enhanced PC Support Line and is available for simple and complex 
networks made up of IBM workstations and servers using major 
network operating systems. This line also supports the many 
popular non-IBM adapters and network interface cards. 

This service includes technical support for the following: 

Installing and configuring client workstations and servers 

Identifying system problems and correcting problems on the 
client or the server 

Using IBM and non-IBM network operating systems 

Interpreting documentation 

You can purchase this service for a single incident or for multiple 
incidents. 

For more information about purchasing Network and Server Support 
'■► "Ordering Support Line Services" on page 148. 



Chapter 5. Getting Service 147 



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Purchasing Additional Services 



Ordering Support Line Services 

The Enhanced PC Support Line, Client Support Line, and Network 
and Server Support Line services are available for products on the 
Supported Products list. 



To receive a Supported Products list, 
In the U.S: 

- Call 1-800-772-2227. 

- Select the automated fax system option. 

- Select the service for which you would like a Supported 
Products list: 

- For the Enhanced PC Support Line, select document 
11682. 

- For the Network and Server Support Line, select 
document 11683. 

In Canada: 

- Call 1-800-465-7999 or 1-800-465-3299. 

In other countries, contact your IBM reseller or IBM 
marketing representative. 



For more information on how to purchase the Support Line 
Services: 

In the U.S.: call 1-800-772-2227. 

In Canada: call 1-800-465-7999. 

In other countries, contact your IBM reseller or IBM 
marketing representative. 



148 IBM ThinkPad 560Z User's Reference 



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Purchasing Additional Services 



Warranty and Repair Services 



You can extend your period of ThinkPad EasyServ warranty service. 



For more information on warranty extensions: 

In the U.S., call 1-888-426-4343. 

In Canada, call 1-800-465-7999. 

In other countries, contact your IBM reseller or IBM 
marketing representative. 



For more details on service offerings in the U.S., refer to the 
EasyServ information under "ThinkPad" at the following Web site: 
http://www.pc.ibm.com/us/infobrf 



Chapter 5. Getting Service 149 



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Obtaining IBM Operating System Updates 



Obtaining IBM Operating System Updates 



IBM provides update diskettes, called ServicePacks or corrective 
service diskettes (CSDs), to customers who report a DOS or an 
OS/2 problem for which there is or will be a corrective program. 



Getting Update Diskettes 

You can obtain update diskettes from: 

IBM Software Solutions Center (1-800-992-4777 for the U.S. and 
Canada) 

An IBM authorized reseller or an IBM marketing representative 

Ordering Publications 

Additional publications are available for purchase from IBM. For a 
list of publications available in your country: 

In the U.S. and Puerto Rico: call IBM PC Books at 
1-800-426-7282. 

In Canada: call 1-800-465-1234. 

In other countries, contact your IBM authorized reseller or IBM 
marketing representative. 



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Features 



Features 



Appendix A. Features and Specifications 



This appendix describes features and specifications for your 
computer. 



Microprocessor 

Intel Mobile Pentium II processor 

Memory 

Standard: 32 MB or 64 MB 
Maximum: 96 MB or 128 MB 

Storage devices 

2.5-inch customer-upgradable hard disk drive 

Display 

The color LCD display uses TFT technology and support 

Up to 800-by-600 resolution on the LCD 

Up to 1024-by-768 resolution on the external monitor 

Brightness control 

Keyboard 

84-key, 85-key, or 89-key 

TrackPoint 

Fn key function 



Copyright IBM Corp. 1998 151 



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Features 



External Diskette Drive 

To get the best performance from your diskette drive, use 
high-quality diskettes (such as IBM diskettes) that meet or exceed 
the following standards: 

1-MB, 3.5-inch, unformatted diskette: 

- ANSI (American National Standards Institute) X3.137 

- ISO (International Standards Organization) 8860 

- ECMA (European Computer Manufacturers Association) 100 

2-MB, 3.5-inch, unformatted diskette: 

- ANSI X3.171 

- ISO 9529 

- ECMA 125 

External interface 

Serial connector (EIA-RS232D) 

Parallel connector (Centronics) 

External input-device connector 

External-monitor connector 

External-diskette-drive connector 

Expansion connector 

PC Card slots (two Type I or Type II PC Cards, or one Type III 
PC Card) 

Headphone jack 

Microphone/line-in jack (supports a dynamic microphone or a 
self-battery-powered condenser microphone) 

Infrared port 

Universal Serial Bus (USB) port 



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Specifications 



Specifications 



Note: 

When you charge the battery pack, 
its temperature must be at least 10°C 
(50 °F). 



Size 

Width: 297 mm (11.7 in.) 
Depth: 222 mm (8.7 in.) 
Height: 31.0 mm (1.22 in.) 

Environment 

Temperature (at altitudes less than 2438 m [8000 ft]): 

- Operating with no diskette: 5° to 35<C (41 °to 95°F) 

- Operating with a diskette: 10° to 35<C (50°to 95°F) 

- Nonoperating: 5°to 43°C (41 ° to 109°F) 

Relative humidity: 

- Operating with no diskette in the drive: 8% to 95% 

- Operating with a diskette in the drive: 8% to 80% 

Maximum altitude: 3048 m (10,000 ft) in unpressurized 
conditions 

- Maximum temperature at 3048 m (10,000 ft): 31.3°C 
(88° F) 

Heat output 

Approximately 30 Kcal per hour 

Electrical (AC Adapter) 

Sine-wave input, at 50 to 60 Hz, is required 

The input rating of the AC Adapter: 100-240 V ac, 50/60 Hz 

Lithium-ion battery pack 

Nominal voltage: 10.8 V dc 
Capacity: 2.2 AH 



Appendix A. Features and Specifications 153 



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IBM Power Cords 



IBM Power Cords 



IBM power cords for a specific country are usually available only in 
that country: 

For 2-pin power cords: 



IBM Power 

Cord 

Part Number 


Used in These Countries 


13H5264 


Bahamas, Barbados, Bermuda, Bolivia, Canada, 
Cayman Islands, Colombia, Costa Rica, Dominican 
Republic, Ecuador, El Salvador, Guatemala, Guyana, 
Haiti, Honduras, Jamaica, Korea (South), Mexico, 
Netherlands Antilles, Nicaragua, Panama, Peru, 
Philippines, Saudi Arabia, Suhname, Taiwan, 
Thailand, Trinidad (West Indies), United States of 
America, Venezuela 


13H5267 


Abu Dhabi, Albania, Antigua, Bahrain, Brunei, Dubai, 
Fiji, India, Ireland, Kenya, Kuwait, Macao, Malaysia, 
Nigeria, Oman, People's Republic of China (including 
Hong Kong), Qatar, Singapore, United Kingdom 


13H5270 


Austria, Belgium, Bosnia-Herzogovina, Bulgaria, 
Chile, Croatia, Czech Republic, Denmark, Egypt, 
Finland, France, Germany, Greece, Hungary, Iceland, 
Indonesia, Israel, Italy, Macedonia, Netherlands, 
Norway, Poland, Portugal, Romania, Slovakia, 
Slovenia, Spain, Sweden, Switzerland, Turkey, 
Yugoslavia 


13H5273 


Japan 


13H5276 


Argentina, Australia, New Zealand, Papua New 
Guinea, Paraguay, Uruguay 


13H5279 


Bangladesh, Pakistan, South Africa, Sri Lanka 



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IBM Power Cords 



For 3-pin power cords: 



IBM Power 

Cord 

Part Number 


Used in These Countries 


76H3514 


Argentina, Australia, New Zealand, Papua New 
Guinea, Paraguay, People's Republic of China (other 
than Hong Kong), Uruguay 


76H3516 


Aruba, Bahamas, Barbados, Bermuda, Bolivia, Brazil, 
Canada, Cayman Islands, Colombia, Costa Rica, 
Curacao, Dominican Republic, Ecuador, El Salvador, 
Guatemala, Guyana, Haiti, Honduras, Jamaica, Korea 
(South), Liberia, Mexico, Netherlands Antilles, 
Nicaragua, Panama, Peru, Philippines, Saudi Arabia, 
Suriname, Taiwan, Thailand, Trinidad (West Indies), 
United States of America, Venezuela 


76H3518 


Austria, Belgium, Bosnia-Herzogovina, Bulgaria, 
Croatia, Czech Republic, Egypt, Finland, France, 
Germany, Greece, Hungary, Iceland, Indonesia, 
Macao, Macedonia, Netherlands, Norway, Poland, 
Portugal, Romania, Slovakia, Slovenia, Spain, 
Sweden, Turkey, Yugoslavia 


76H3520 


Denmark 


76H3522 


Bangladesh, Pakistan, Myanmar, South Africa, Sri 
Lanka 


76H3524 


Abu Dhabi, Albania, Antigua, Bahrain, Brunei, Dubai, 
Fiji, Hong Kong, India, Ireland, Kenya, Kuwait, 
Malaysia, Nigeria, Oman, Qatar, Singapore, United 
Kingdom 


76H3528 


Switzerland, Liechtenstein 


76H3530 


Chile, Ethiopia, Italy, Libya 


76H3532 


Israel 


76H3535 


Korea 



— Note 

The grounded adapter is required for full MPRII compliance. 
If a 3-pin power cord came with your computer, see "Safety 
Information" on page xiii. 



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IBM Power Cords 



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Handling Tips 



Appendix B. Handling Tips 



By using common sense and by following these handling tips, you will get the most use and enjoyment out of your computer for a 
long time to come. 

This appendix provides tips for handling notebook computers in general. Some descriptions might not suit your situation. Check 
your shipping checklist to confirm the items you get with your computer. 

Notebook computers are precision machines that require a bit of careful handling. Though your computer is designed and tested 
to be a durable notebook computer that functions reliably in normal work environments, you need to use some common sense in 
handling it. 

ThinkPad Don'ts 

Do not subject your computer to physical punishment, such as dropping or bumping. 

Do not place heavy objects on your computer. 

Do not spill liquids into your computer. 

Do not use your computer in or near water (to avoid the danger of electrical shock). 

Do not pack your computer in a tightly packed suitcase or bag. Your LCD might be damaged. 

A scratchlike marking on your LCD might be a stain transferred from the keyboard (including from the TrackPoint stick) when the 
cover was pressed from the outside. Wipe such a stain gently with a dry soft cloth. If the stain remains, moisten the cloth with 
LCD cleaner and wipe the stain again. Be sure to dry the LCD before closing it. 

Do not disassemble your computer. Only an authorized IBM ThinkPad repair technician should disassemble and repair your 

computer. 

Do not scratch, twist, hit, or push the surface of your computer display. 

Do not place any objects between the display and keyboard. 

Do not pick up or hold your computer by the display. When picking up your open computer, hold it by the bottom (keyboard) 

half. 

Do not modify or tape the latches to keep the display open or closed. 

Do not turn your computer over while the AC Adapter is plugged in. This could break the adapter plug. 

Do not move the computer when the hard disk drive is accessing data (when the indicator is blinking). 

Do not use or store your computer where the temperature is below 5° C or above 35° C (41 ° F and 95° F). 

Do not place your computer closer than 13 cm (5 in.) from any electrical appliance that generates a strong magnetic field, 

such as a motor, a magnet, a TV, a refrigerator, or large audio speakers. 

Do not hard-mount your computer in a vehicle or anywhere that it is subject to strong vibration. See "Ruggedized Mobile 

Computers" in this appendix for information on a more appropriate model for demanding applications. 

Do not crush or drop the external or removable hard disk, diskette, or CD-ROM drive when it is outside your computer. 

Do not press on the middle part of the diskette drive or CD-ROM drive. 

Do not insert a diskette at an angle. Not inserting the diskette straight into the drive can damage the drive. 

Do not place more than one label on a diskette. Multiple or loose labels can detach or tear and then lodge in the drive. 

Do not touch the lens on the CD-ROM tray. 

Do not close the CD-ROM tray until you hear the CD-ROM click into the center pivot of the CD-ROM drive. 

Do not touch the surface of a compact disc; handle the compact disc only by its edges. 

Do not connect the modem to a PBX (private branch exchange) or other digital telephone extension line. Your computer 

can use only a public-switched telephone network (PSTN). Use of a phone line other than PSTN can damage your 

modem. If you are not sure which kind of phone line you are using, contact your telephone company. Many hotels or office 

buildings use digital telephone extension lines, so check before connecting the telephone cable in such places. 

Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the 

computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This 

heat is a function of the level of system activity and battery charge level. 

ThinkPad Do's 

Store your CD-ROM drive in the CD carrying case and the diskette drive in its enclosure. 

When installing your hard disk, diskette, or CD-ROM drive, follow the instructions in this book and apply pressure only where 

needed on the device. 

Treat your computer like a precision piece of electronic machinery. 

Retain and store packing materials safely out of reach of children to prevent the risk of suffocation from plastic bags. 



Copyright IBM Corp. 1998 157 



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Handling Tips 



Register your ThinkPad products with IBM (refer to the Setup Guide). This can help authorities return your computer to you if 

it is lost or stolen. Registering your computer also enables IBM to notify you about possible upgrades. 

Check the IBM Web pages at http://www.pc.ibm.com periodically to get current information about your computer. 

Cleaning Your Computer 

Occasionally clean your computer as follows: 

Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer. 
Don't spray cleaner directly on the display or keyboard. 
Gently wipe the LCD with a dry, soft cloth. 

Carrying Your Computer 

When carrying your computer, follow these instructions to prevent possible damage to your computer and data: 

1 . Remove any media from the CD-ROM drive or diskette drive. 

2. Turn off all attached devices. 

3. Power off the computer, or enter suspend or hibernation mode; then close the LCD. Make sure the suspend indicator is on 
when it is in suspend mode, or the power indicator is off when it is powered off or in hibernation mode. 

4. Unplug all external cables and cords connected to your computer. 

5. Make sure all computer doors and covers are closed. 

6. Use a quality carrying case that provides adequate cushion and protection. 

Do not move the computer when the hard disk drive is accessing data (when the indicator is blinking). Make sure the indicator is 
off before you carry the computer. 

Extending Your Computer's Battery Life 

The amount of battery power consumed by your computer depends on such conditions as the usage frequency, the operating 
temperature, and the period in storage (if unused). The following tips can help you to extend the life of your battery: 

If your battery is brand new and you are charging it for the first time, it might not become fully charged due to the 
characteristics of the chemicals in the cell. To maximize performance, ensure that all chemicals in the battery are fully 
activated by cycling the battery (fully charge, then fully discharge) three times. Also, follow this procedure if you stored the 
battery for a few months. 

Do not charge the battery pack until all of its power is used. Recharging a battery pack that is not completely discharged can 
shorten battery life. 

Once you start charging the battery pack, do not use it until it is fully charged. 

Whenever possible, use the ThinkPad battery power-saving modes: 

- Standby 

- Suspend 

- Hibernation 

For more information ^ "Basic" in the Online User's Guide. 

Decrease the LCD brightness. 

Use Advanced Power Management (APM). Each operating system comes with its own power management. 

Stop the supply of power to the internal serial devices, including the modem, the serial port, and the infrared port, if they are 
not in use. 

Remove the battery pack and keep it in a cool place if you will not be using the computer for a long period. 

Ruggedized Mobile Computers 

Some professionals work in environments that may require special ruggedized features to protect their computers from extreme 
temperature, humidity, and physical punishment. Construction, public service, distribution, repair service, and utilities are some of 
the environmentally demanding professions that may require rugged mobile computers that can withstand stresses. For these 
applications, IBM offers such computers (not ThinkPad systems), especially designed for mobile professionals who need a system 
for managing and communicating information from the field. 

For more information on these computers, consult your IBM Business Partner. 



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Handling Tips 



Ergonomics Information 

This is important information you should read before using your computer in your "virtual office." 

Working in the virtual office might mean adapting to frequent changes in your environment. Following some simple "rules of the 
road" will make things easier and bring you the maximum benefits of your computer. Keeping in mind such basics as good 
lighting and proper seating, for example, can go a long way in helping you enhance your performance and achieve greater 
comfort wherever you are. 

Note: 

The example shown here is of someone in a traditional setting. Even when not in such a 
setting, you can follow many of these tips. Develop good habits, and they will serve you well. 



B View 



Q Cha 



H Arms 



Q Thigh: 




Thighs 

Keep your thighs parallel to the floor and your feet flat 
on the floor or on a footrest. 

Arms 

Keep your forearms, wrists, and hands in a relaxed and 
neutral position. Don't pound the keys; type with a soft 
touch. 

Chair 

Use a chair that gives you good back support. 



i Head 

Keep your head in a comfortable and vertical position. 

2 View 
Maintain a comfortable viewing distance of 510-760 mm 
(20-30 in.). 

3 Display 
Position the display to avoid glare or reflections from 
overhead lighting or outside sources of light. 

Keep the display screen clean and set the contrast and 
brightness to levels that allow you to see the screen 
clearly. 

What if you are traveling? 

It may not be possible to observe the best ergonomics practices when you are using your computer while on the move or in a 
"casual" setting. Regardless of the setting, try to observe as many of the tips for proper usage as possible. Sitting properly and 
using adequate lighting, for example, will help you maintain desirable comfort and performance levels. 

Questions about vision? 

IBM's visual display screens are designed to meet the highest standards and to provide you with clear, crisp images and large, 
bright displays that are easy to see, yet easy on the eyes. Of course, any concentrated and sustained visual activity can be 
tiring. If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice. 



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Handling Tips 



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Product Warranty 



Appendix C. Product Warranty and Notices 



International Business Machines Corporation Armonk, New York 10504 

Statement of Limited Warranty 

The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you originally purchase for your 
use, and not for resale, from IBM or an IBM authorized reseller. The term "Machine" means an IBM machine, its features, 
conversions, upgrades, elements, or accessories, or any combination of them. Machines are subject to these terms only if 
purchased in the United States or Puerto Rico, or Canada, and located in the country of purchase. If you have any questions, 
contact IBM or your reseller. 



Machine: IBM ThinkPad 560Z and the Battery Pack 
Warranty Period*: One Year 
'Elements and accessories are warranted for three months. Contact your place of purchase for warranty service information. 



Production Status 

Each Machine is manufactured from new parts, or new and serviceable used parts (which perform like new parts). In some 
cases, the Machine may not be new and may have been previously installed. Regardless of the Machine's production status, 
IBM's warranty terms apply. 

The IBM Warranty 

IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM's Official Published 
Specifications. IBM calculates the expiration of the warranty period from the Machine's Date of Installation. The date on your 
receipt is the Date of Installation, unless IBM or your reseller informs you otherwise. 

During the warranty period, IBM or your reseller will provide warranty service under the type of service designated for the 
Machine and will manage and install engineering changes that apply to the Machine. IBM or your reseller will specify the type of 
service. 

For a feature, conversion, or upgrade, IBM or your reseller may require that the Machine on which it is installed be 1) the 
designated, serial-numbered Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade. 
Some of these transactions (called "Net-Priced" transactions) may include additional parts and associated replacement parts that 
are provided on an exchange basis. All removed parts become the property of IBM and must be returned to IBM. 

Replacement parts assume the remaining warranty of the parts they replace. 

If a Machine does not function as warranted during the warranty period, IBM or your reseller will repair or replace it (with a 
Machine that is at least functionally equivalent) without charge. If IBM or your reseller is unable to do so, you may return it to 
your place of purchase and your money will be refunded. 

If you transfer a Machine to another user, warranty service is available to that user for the remainder of the warranty period. You 
should give your proof of purchase and this Statement to that user. 

Warranty Service 

To obtain warranty service for the Machine, you should contact your reseller or call IBM. In the United States, call IBM at 
1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase. 

Depending on the Machine, the service may be 1) a "Repair" service at your location (called "On-site") or at one of IBM's or a 
reseller's service locations (called "Carry-in") or 2) an "Exchange" service, either On-site or Carry-in. 

When a type of service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property 
and the replacement becomes yours. The replacement may not be new, but will be in good working order and at least 
functionally equivalent to the item replaced. 

It is your responsibility to: 



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Product Warranty 



1. obtain authorization from the owner (for example, your lessor) to have IBM or your reseller service a Machine that you do not 
own; 

2. where applicable, before service is provided — 

a) follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provide, 

b) secure all programs, data, and funds contained in a Machine, 

c) inform IBM or your reseller of changes in a Machine's location, and 

d) for a Machine with exchange service, remove all features, parts, options, alterations, and attachments not under warranty 
service. Also, the Machine must be free of any legal obligations or restrictions that prevent its exchange; and 

3. be responsible for loss of, or damage to, a Machine in transit when you are responsible for the transportation charges. 

Extent of Warranty 

IBM does not warrant uninterrupted or error-free operation of a Machine. 

Unless IBM specifies otherwise, IBM provides non-IBM machines on an "AS IS" basis. However, non-IBM manufacturers may 
provide their own warranties to you. 

Misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you, removal of product 
labels or parts identification labels, or failure caused by a product for which IBM is not responsible may void the warranties. 

THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT 
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR 
PURPOSE. HOWEVER, SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF 
THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE 
WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. 

In Canada, warranties include both warranties and conditions. 

Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. 

Limitation of Liability 

Circumstances may arise where, because of a default on IBM's part (including fundamental breach) or other liability (including 
negligence and misrepresentation), you are entitled to recover damages from IBM. In each such instance, regardless of the basis 
on which you are entitled to claim damages, IBM is liable only for: 

1 . bodily injury (including death), and damage to real property and tangible personal property; and 

2. the amount of any other actual loss or damage, up to the greater of $100,000 or the charge for the Machine that is the 
subject of the claim. 

Under no circumstances is IBM liable for any of the following: 

1. third-party claims against you for losses or damages (other than those under the first item listed above); 

2. loss of, or damage to, your records or data; or 

3. economic consequential damages (including lost profits or savings) or incidental damages, even if IBM is informed of their 
possibility. 

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or 
exclusion may not apply to you. 

This warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction. 



162 IBM ThinkPad 560Z User's Reference 



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Notices 



Notices 



References in this publication to IBM products, programs, or services 
do not imply that IBM intends to make these available in all countries 
in which IBM operates. Any reference to an IBM product, program, 
or service is not intended to state or imply that only that IBM product, 
program, or service may be used. Any functionally equivalent 
product, program, or service that does not infringe any of the 
intellectual property rights of IBM may be used instead of the IBM 
product, program, or service. The evaluation and verification of 
operation in conjunction with other products, except those expressly 
designated by IBM, are the responsibility of the user. 

IBM may have patents or pending patent applications covering 
subject matter in this document. The furnishing of this document 
does not give you any license to these patents. You can send 
license inquiries, in writing, to the IBM Director of Licensing, IBM 
Corporation, 500 Columbus Avenue, Thornwood, NY 10594, U.S.A. 

Year 2000 Readiness and Instructions 

A product is Year 2000 Ready if the product, when used in 
accordance with its associated documentation, is capable of correctly 
processing, providing, and receiving date data within and between 
the 20th and 21st centuries, provided all other products (for example, 
software, hardware, and firmware) used with the product properly 
exchange date data with it. 

This IBM PC hardware product has been designed to process 
four-digit date information correctly within and between the 20th and 
21st centuries. If your IBM computer is on when the century 
changes, you should turn it off and then back on again once, or 
restart the operating system, to ensure that the internal clock resets 
itself for the new century. 

This IBM PC product cannot prevent errors that might occur if 
software you use or exchange data with is not ready for the Year 
2000. IBM software that comes with this product is Year 2000 
Ready. However, software from other companies might come with 
this IBM PC product. IBM cannot take responsibility for the 
readiness of that software. You should contact the software 



Appendix C. Product Warranty and Notices 163 



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Notices 



Trademarks 



developers directly if you wish to verify readiness, understand 
limitations, or look for any software updates. 

To learn more about IBM PC products and the Year 2000, visit our 
Web site at http://www.pc.ibm.com/year2000. The information and 
tools there can help you with your Year 2000 transition plan, 
especially if you have multiple IBM PCs. IBM encourages you to 
check periodically for updated information. 



The following terms are trademarks of the IBM Corporation in the 
United States or other countries or both: 



IBM 

Operating System/2 

OS/2 

PC Card Director 



PS/2 

RediSafe 

ThinkPad 

TrackPoint 

WIN-OS/2 



Microsoft, Windows, Windows NT, Windows 98, and the Windows 95 
flag logo are trademarks or registered trademarks of Microsoft 
Corporation. 

Intel , Pentium , and MMX are trademarks or registered 
trademarks of Intel Corporation in the U.S. and other countries. 

Other company, product, and service names, which may be denoted 
by a double asterisk (**), may be trademarks or service marks of 
others. 



164 IBM ThinkPad 560Z User's Reference 



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Notices 



Electronic Emission Notices 

Federal Communications Commission (FCC) Statement 



ThinkPad 560Z, model number 2640 

This equipment has been tested and found to comply with the limits for a Class B 
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful interference in a residential installation. 
This equipment generates, uses, and can radiate radio frequency energy and, if not 
installed and used in accordance with the instructions, may cause harmful interference 
to radio communications. However, there is no guarantee that interference will not 
occur in a particular installation. If this equipment does cause harmful interference to 
radio or television reception, which can be determined by turning the equipment off 
and on, the user is encouraged to try to correct the interference by one or more of the 
following measures: 

Reorient or relocate the receiving antenna. 

Increase the separation between the equipment and receiver. 

Connect the equipment into an outlet on a circuit different from that to which the 

receiver is connected. 

Consult an IBM authorized dealer or service representative for help. 

Properly shielded and grounded cables and connectors must be used in order to meet 
FCC emission limits. Proper cables and connectors are available from IBM authorized 
dealers. IBM is not responsible for any radio or television interference caused by 
unauthorized changes or modifications to this equipment. Unauthorized changes or 
modifications could void the user's authority to operate the equipment. 
This device complies with Part 15 of the FCC Rules. Operation is subject to the 
following two conditions: (1) this device may not cause harmful interference, and (2) 
this device must accept any interference received, including interference that may 
cause undesired operation. 

Responsible Party: 

International Business Machines Corporation 
New Orchard Road 
Armonk, NY 10504 
Telephone 1-919-543-2193 



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Notices 



Industry Canada Class B Emission Compliance Statement 

This Class B digital apparatus complies with Canadian ICES-003. 

Avis de conform ite a la reglementation d' Industrie Canada 

Cet appareil numerique de la classe B est conform a la norme NMB-003 du Canada. 



European Community Directive Conformance Statement 

This product is in conformity with the protection requirements of EU Council Directive 
89/336/EEC on the approximation of the laws of the Member States relating to 
electro-magnetic compatibility. IBM cannot accept responsibility for any failure to 
satisfy the protection requirements resulting from a non-recommended modification of 
the product, including the fitting of non-IBM option cards. 

A declaration of Conformity with the requirements of the Directive has been signed by 
IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock Scotland 
PA160AH. 

This product satisfies the Class B limits of EN 55022. 



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Glossary 



This glossary includes terms and 
definitions from the IBM Dictionary of 
Computing (New York: McGraw-Hill, 
1994). 

ac. Alternating current. 

ac power. Power that is supplied to the 
computer through an electrical outlet. 

ANSI. American National Standards 
Institute. 

APM. Advanced Power Management. 

application program. A program that 
performs specific tasks on your 
computer, such as word processing or 
the creation of spreadsheets. 

ASCII. American National Standard 
Code for Information Interchange. 

ATA PC Card. A PC Card with an AT 
attachment hard disk drive interface, 
such as a storage device PC Card. 

AUTOEXEC.BAT. A file that contains a 
startup procedure of DOS. Each time 
you start your system, DOS performs the 
commands that are stored in this file. 

backup copy. A copy, usually of a file 
or group of files, that is kept in case the 
original file or files are unintentionally 
changed or destroyed. 

BIOS (Basic Input/Output System). 

Microcode that contains such basic 
hardware operations as interactions with 
diskette drives, hard disk drives, and the 
keyboard. 

bitmap graphics. (1) A form of graphics 
in which all points on the display are 
directly addressable. (2) In multimedia 



applications, a form of graphics in an 
area of computer memory or storage that 
can be displayed as an image. 

boot. To prepare a computer system for 
operation by loading an operating 
system. 

bps. Bits per second. In serial 
transmission, the instantaneous bit speed 
with which a device or channel transmits 
a character. 

bus. A facility for transferring data 
between several devices located between 
two end points, only one device being 
able to transmit at a given moment. 

cache memory. A special memory, 
smaller and faster than main memory, 
that is used to hold a copy of instructions 
and data in main memory that are likely 
to be needed next by the processor, and 
that have been obtained automatically 
from main memory. 



CD- 



Compact disc-interactive. 



combination keys. Keys that have 
specific functions when you hold them 
down at the same time. 

CONFIG.SYS. A file that contains a 
group of commands to load installable 
device drivers and reserve space in 
system memory for information 
processing. This file is referred to by 
DOS during system startup. 

configuration. (1) The manner in which 
the hardware and software of an 
information processing system are 
organized and interconnected. (2) The 
physical and logical arrangement of 
devices and programs that make up a 
data processing system. (3) The devices 



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and programs that make up a system, 
subsystem, or network. 

CRT. Cathode ray tube display. 

device driver. (1) A file that contains 
the code needed to use an attached 
device. Operating system loads device 
drivers for screens, keyboards, printers, 
diskette drives, hard disk drives, and 
auxiliary devices. (2) A program that 
enables a computer to communicate with 
a specific peripheral device — for 
example, a printer, a video disc player, or 
a CD drive. (3) A collection of 
subroutines that control the interface 
between I/O device adapters and 
processors. 

DIMM. Dual inline memory module. 

directory. A type of file containing the 
names and controlling information for 
other files or other directories. 

Diskette Factory. The preload program 
for creating the installation diskettes of 
the device drivers and the operating 
system. 

DMA. Direct memory access. The 
transfer of data between memory and 
input/output units without processor 
intervention. 

double-click. To press and release a 
mouse button twice within a time frame 
defined by the user, without moving the 
pointer off the choice. 

DRAM. Dynamic random access 
memory. 

DSP. Digital signal processor. 

ECP. Extended Capability Port. 

EDO DRAM. Enhanced data output 
dynamic random access memory. 

EGA. Enhanced graphics adapter. 



EIA. Electronics Industries Association. 

EIA-232D. An EIA interface standard 
that defines the physical, electronic, and 
functional characteristics of an interface 
line that connects a communication 
device and associated workstation. It 
uses a 25-pin connector and an 
unbalanced line voltage. 

EMS. Expanded memory specification. 

FAQ. Frequently asked questions. 

fax. (1) Facsimile machine. (2) A 
transmitted document from a facsimile 
machine. 

FDD. Floppy disk drive. 

fixed disk. In personal computing, fixed 
disk is synonymous with hard disk. 

Flash memory. Electrically rewritable 
storage. 

folder. A file used to store and organize 
documents. 

fuel gauge. An indicator on the screen 
that constantly shows the current power 
status of the battery pack. 

HHR. Half-horizontal resolution. 

hibernation. One of the power-saving 
methods that stores data and 
applications running in the computer's 
memory on the hard disk. During 
hibernation, the computer is automatically 
turned off to save power. When power is 
turned on again, the computer 
immediately restores the same data and 
applications as when hibernation started, 
without restarting the operating system. 

high-resolution mode. Video 
resolutions that are greater than 640 by 
480 pels. 

icon. A graphic symbol, displayed on a 
screen, that a user can point to with a 



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pointing device such as a TrackPoint or 
mouse to select a particular function or 
software application. 

IDE. Integrated device electronics. 

IR. Infrared. 

IrDA. Infrared data association. 

ISA. Industry standard architecture. 

ISO. International Organization for 
Standardization. 

JEIDA. Japan Electronics Industry 
Development Association. 

kilobyte (KB). 1024 bytes. 

LAN. Local area network. 

LCD. Liquid crystal display. 

MCI. Media Control Interface. 



megabyte (MB). 

1 million bytes. 



1024 kilobytes. About 



memory. Often referred to as 
random-access memory (RAM), 
measured in kilobytes (KB) or megabytes 
(MB) of information. 

MHz. Megahertz. 

microcode. One or more 
microinstructions used in a product as an 
alternative to hard-wired circuitry to 
implement functions of a processor or 
other system component. 

MIDI. Musical Instrument Digital 
Interface. 

modem. A device that connects your 
computer to a telephone line, allowing it 
to communicate with another computer at 
another location. 

parallel port. A port used to attach 
such devices as dot-matrix printers and 



input/output units; it transmits data 1 byte 
at a time. 

partial suspend mode. A kind of 
standby mode that occurs if the computer 
has failed to enter suspend mode. In this 
mode, the console is locked if the 
power-on password is set. 

password. A series of letters or 
numbers that you designate to restrict 
access to your computer. 

PC Card. A card that is based on the 
PC Card standard. 

pel. Picture element. 

Personalization Editor. A feature that 
helps you to identify your computer when 
identical computers are being used in 
your location, or to deter theft. 

picture element. In computer graphics, 
the smallest element of a display surface 
that can be independently assigned color 
and intensity. 

pixel. Picture element. 

pointing device. An instrument, such 
as a mouse, TrackPoint, or joystick, that 
is used to move a pointer on the screen. 

pop-up menu. On the display screen, a 
menu that emerges in an upward 
direction from a particular point or line on 
a display screen. 

port replicator. An option to expand the 
capabilities of the ThinkPad computer by 
providing additional PC Card slots and 
ports. 

POST. Power-on self-test. 

power mode. A mode of battery 
operation to conserve power. The 
ThinkPad computer has three power 
modes: High Performance, Automatic, 
and Customize. 



Glossary 169 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



prompt. A visual or audible message 
sent by a program to request the user's 
response. 

pull-down menu. On the display 
screen, a menu that emerges in a 
downward direction from a point or line at 
or near the top of the screen. 

reboot. To restart all operations of the 
computer as if the power had just been 
turned on. 

resume. To begin computer operations 
again from suspend mode. 

ROM. Read-only memory. 

SDRAM. Synchronous dynamic random 
access memory. 

serial port. A port used to attach such 
devices as display devices, letter-quality 
printers, modems, plotters, and such 
pointing devices as light pens and mice; 
it transmits data 1 bit at a time. 

suspend. To stop all operations of the 
computer to reduce power drain and 
restrict access to the files. 



SVGA. SuperVGA. 

TFT. Thin-film transistor. 

TrackPoint. The built-in pointing device 
of the ThinkPad computer. 

TSRs. Terminate-and-stay-resident 
programs, memory-resident programs 
that are loaded into memory and stay 
there so you can conveniently access 
them whenever you need to. 

USB. Universal serial bus. 

vertical expansion. A video display 
technique in character-display mode to fit 
video images on the whole LCD screen 
by adjusting the number of character dots 
vertically. 

VESA. Video Electronics Standards 
Association. 

VGA. Video graphics array, a video 
mode that produces up to 640-by-480 
resolution. 

VSYNC. Vertical synchronization 
frequency. 

XMS. Extended memory specification. 



170 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



Index 



activating the alarm 101 
America Online 144 
auto-disable, TrackPoint 51,92 

B 

backing up 30, 133 

creating diskettes 133 
battery 

maximizing the life 94, 158 

problems 117 

recharging 94 

replacing 32 

status, checking 14 
boot 

optimizing 19 

sequence, setting 20 
built-in devices, setting up 25 
Bulletin Board System (BBS) 143 



calculating memory size 43 
CardBus Card, secondary 102 
CardBus sockets, enabling 65 
carrying the computer 158 
CD-ROM 

changing properties 97 
changing 

password 74 

volume 15, 131 
cleaning the computer 158 
Client Support Line 146 
color, changing screen 18 
COM port, setting 98 
CompuServe 144 
ConfigSafe 31 
configuration 



configuration (continued) 

program 25 

setup 18 
corrective service diskettes (CSDs) 150 
CRT 

See external monitor 
cursor 

See TrackPoint 
cursor drift 1 1 
customizing 

built-in device 25 

system 30 

TrackPoint 36 

D 

date, setting 19 
DIMM 

installing 40 

removing 43 
disabling 

numeric keypad, keyboard 16 

standby timer 90 

TrackPoint 51 

turnoff timer, LCD 90 
diskette drive, external 8 
Diskette Factory 30 

using 133 
display 

See also external monitor 

See also LCD 

output location, changing 53 

switching between LCD and external 
monitor 14 
docking, port replicator 64 
drivers 

Diskette Factory 30 

Web site, getting from 31 



Copyright IBM Corp. 1998 



171 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



E H 

Easy-Setup 17 

password 68 

testing 131 
EasyServ 1 42 
EDO DRAM 39 
electronic bulletin boards 143 
enabling 

infrared port 90 

numeric keypad, keyboard 16 

TrackPoint 51 
Enhanced PC Support Line 146 
ergonomics information 159 
error codes 1 06 
error messages 106 
expanding screen 15 
external diskette drive 8 
external keyboard 

problems 112 

setting 49 

using with numeric keypad 49 
external monitor 

changing display output location 53 

plug-and-play 93 

problems 124 

resolutions 54, 92 

setting 52, 92 

switching to LCD 14 
external mouse 

problems 112 

setting 47, 92 

using with external numeric 
keypad 48 

using with TrackPoint, restrictions 51 
external numeric keypad 

using with external mouse 48 

F 

fax, help by 143 
floppy disk drive 

See external diskette drive 
Fn key combination 14 
function keys and Fn key 13 



handling tips 157 
hard disk 

problem 118 

recovering contents 30 

upgrading 45 
hard-disk-drive password 68 

changing 74 

forgetting 73 

removing 74 

setting 70 
hibernation mode 

entering 14 

problems 113 

restrictions with PC Card 32 

using CD-ROM drive with, for 
Windows 95 97 

with HPFS format, for OS/2 98 

with NTFS format, for Windows 
NT 97 



IBM Bulletin Board System 143 
increasing storage capacity 45 
indicator 6 

problems 117 
infrared port 

enabling 90 

problems 118 
input problems 112 
installing 

memory 40 

PC Card 56 

software 94 
International Warranty Service 
Certificate 142 



K 

keyboard 

See external keyboard 
keyboard function 

Fn key 1 3 

numeric keypad 16 



172 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



keyboard function (continued) 
TrackPoint 10 



numeric keypad, setting (continued) 
keyboard 16 



LAN remote operation, enabling 23 


online services 144 


LCD 


Online User's Guide, using 


problems 116 


operating system, reinstalls 


switching to external monitor 14 


option problems 127 


turnoff timer, disabling 90 




location 


P 


bottom view 5 


front view 2 


password 68 


rear view 4 


changing 74 


lock, mechanical 84 


character, setting 71 




displaying prompt 69 


M 


entering 69 


removing 74 


memory 39 


setting 70 


increasing 45 


supervisor authority 78 


installing 40 


PC Card 


removing 43 


installing 56 


shortage 


modem, using 60 


for DOS 99 


restrictions 60 


for Windows 3.1 98 


setting, for OS/2 99 


microphone 


problems 120 


using 102 


removing 59 


modem, PC Card 


restrictions 101 


restrictions 60 


stopping 101 


setting, for OS/2 99 


types 56 


monitor 


PC Card modem 


See external monitor 


restrictions 60 


mouse 


setting, for OS/2 99 


See external mouse 


PC Support Line 146 


See TrackPoint 


Personalization Editor 


muting 


deleting 83 


microphone 103 


setting 80 


sound 15 


pointer 




See TrackPoint 


N 


port replicator 63 


problems 125 


NetMeeting 103 


restrictions 63 


network administration, enabling 23 


suspend mode, in 65 


Network Support Line 147 


power cord 1 54 


numeric keypad, setting 


power management, using 


external 47 


power-on password 68 



29 
] 30 



101 



Index 173 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



power-on password (continued) 

changing 74 

removing 74 

setting 70 
press-to-select, TrackPoint 36 
printer problem 123 
problems, troubleshooting guide 104 
processor speed, changing 14 
Prodigy 144 
profile setting 145 
protecting data 31 
publications, ordering 150 



recovering software 133 
Recovery CD 30 

restrictions 135 

using 135 
reinstalling software 94,133 
remote operation, enabling 23 
removing 

memory 43 

password 74 

PC Card 59 
resolutions 54 
restoring system files 31 
restrictions 

external mouse with TrackPoint 51 

hibernation mode with PC Card 32 

PC Card 101 

PC Card modem 60 

port replicator 63 

suspend mode with PC Card 56 

TrackPoint with external mouse 51 
RPL, setting 24 
ruggedized mobile computer 158 

s 

safety information xiii 
screen 

color changing 18 

expanding or shrinking 15 

problems 111, 116 

resolutions, setting 92 



screen (continued) 

setting 90 
SDRAM 39 
security 

mechanical lock 84 

password 68 

Personalization Editor 80 

screw 85 
security screw, using 85 
sensitivity, TrackPoint 38 
serial connector 

problem 128 

setting 91 
Server Support Line 147 
service 

for DOS or OS/2 150 

getting 141 
ServicePacks 150 
setup 17 

shrinking screen 15 
simple boot flag function 19 
snapshots of system files 31 
software problems 129 
sound, muting 15 
Space Saver Keyboard, using 50 
specifications 153 
standby mode, entering 14 
startup 

optimizing 19 

sequence, setting 20 
storage capacity, increasing 45 
supervisor password 69 

changing 76 

forgetting 73 

removing 76 

setting 70 
support line 146 

ordering services 148 
suspend mode 

entering 14 

problems 113 

restrictions with PC Card 56 

using CD-ROM drive with, for 
Windows 95 97 
system files, restoring 31 
system-status indicator 6 

problems 117 



174 IBM ThinkPad 560Z User's Reference 



Title: C79FPMST CreationDate : 06/22/98 12:26:52 



u 



telephone, help by 141 

testing 131 

ThinkPad Configuration program 25 

for DOS 100 

window, for Windows 98 26 

window, for Windows NT 27 
ThinkPad Customization CD 30 

using 133 
ThinkPad Space Saver Keyboard 50 
ThinkPad Web site 31 

help by 141 
time, setting 19 

token-ring operation, setting up for 24 
TrackPoint 10 

changing the cap 12 

customizing 36 

disabling 51 

enabling 51 

using 11 

with external mouse, 
restrictions 51 
troubleshooting 

battery problems 1 1 7 

error codes 1 06 

error messages 106 

external monitor problems 124 

hard disk drive problem 1 18 

hibernation problems 113 

indicator problems 117 

infrared communication 
problems 118 

input problems 112 

LCD problems 116 

no error code 1 1 1 

no error message 1 1 1 

other option problems 127 

other problems 129 

PC Card problems 1 20 

port replicator problems 125 

printer problem 123 

software problems 129 

suspend problems 113 

universal serial bus (USB) 
problem 119 



undocking, port replicator 64 
update diskettes, getting 150 
updating a configuration file 102 
upgrading hard disk 45 
USB 

camera, enabling 97 

connector, consideration 102 

problem 119 



V 



virtual screen function 55 
volume, changing 15, 131 

w 

Wake on LAN, enabling 23 
warranty 161 

period extending 149 

repair 1 49 
Web site 31 

help by 141 



Index 175